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Extended Stay America

Is this your company?

If you are looking for disorganization at every turn and virtually no support from managers, get a job at Extended Stay. - General Manager Extended Stay America Employee Review

2.0
Sep 25, 2013
Recommend
CEO approval
Business outlook

Pros

The pay was O.K. since I did not have a college education degree. Don't worry, most of your superiors won't either.

Cons

This company is disorganized and underpays every associate. Fundamentally disorganized, pays no attention to the employee morale, expects managers to do everything without giving proper support to leaders from the inside or outside. Does not offer good jobs at a competitive pay range. Superiors will tell you they are available if you need help, but when you come to them for help they criticize and/or punish you for asking for it. Lower positions are barely competitive in regards to pay, resulting in low morale and a high employee turnover rate.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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