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Extended Stay America

Is this your company?

Over worked and under paid - General Manager Extended Stay America Employee Review

2.0
Sep 23, 2017
Recommend
CEO approval
Business outlook

Pros

You can get promoted into high ranking with no experience, just hard work, fun atmosphere, different people you interact with from all over the globe. The people.

Cons

No work life balance, over worked and under paid, will cut benefits to employees like 401k match to make sure shareholders get more money. They have cut positions and stacked more job responsibilities to others with no pay increase. Always working alone to save budget but can be super busy for one person unless salary employees over work. Turn over rate is through the roof, only do annual raises at a high of 3%, safety is of high concern, you never really know the dark side of hospitality until you work in it. Company don’t really care about your life, kids or family, the don’t care if you work 7 days a week 13 hour days, no recognition and will just replace you as if you hold no value to them. At the end of the day they only care about paying the share holders.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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