employer cover photo
employer logo
employer logo

Extended Stay America

Is this your company?

I've done it all....almost. - Multi Unit Manager Extended Stay America Employee Review

2.0
Aug 17, 2016
Recommend
CEO approval
Business outlook

Pros

I used to love my job. I woke up happy to go to work everyday. We had a great team and it was like a second family. That's changed. We get 7 free nights a year. Moving up in the company is fairly easy because of the massive turnover.

Cons

This company has been through so many changes and reorganizations I can't even keep track anymore. For over a century I've given blood, sweat and tears....nights and weeks away from my family. Always on on call. I have been maxed out on vacation for over 2 years because we don't have the management to cover any of us taking time off. I had a prior colleague call me and ask my opinion of them coming back. I urged them not to do it The newest venture they are trying is Multi Unit General Managers. That is the ONLY salaried manager running 2-3 properties with only hourly help. And don't dare let your staff get 1 minute of overtime. So if a multi unit GM has worked 60 hours by Friday evening (which is not uncommon) and the over night person calls in (also not uncommon) the GM covers it. It's the end of the pay period so it is nearly impossible to find an employee to cover that wouldn't go into overtime. Sleep?! Food?!? Showers?!? Who needs it?! Not a GM with our company. This position sets a person up to fail. We run with very little budget, skeleton staffing and extremely unrealistic expectations. It's all about the board members getting their dollars. We are micromanaged beyond belief. If you are a single person with no social life and the desire to be worked to death, unappreciated, underpaid and on call 24/7 then you've found the job for you!!!

Explore other reviews about Extended Stay America

5.0
Jun 14, 2026
Recommend
CEO approval
Business outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

4.0
Jun 14, 2026
Recommend
CEO approval
Business outlook

Pros

Friendly work environment, great location, accommodating to scheduling needs, advance pay, benefits after 30 days and so much more!

Cons

Scheduling changes without notice, limited training, and the pay is rather low in comparison to other establishments. However, you have to start somewhere and this is a great place to start!

See reviews by: Helpful|Rating|Date|All