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Extended Stay America

Is this your company?

Disappointing Company - General Manager Extended Stay America Employee Review

3.0
Jul 31, 2016
Recommend
CEO approval
Business outlook

Pros

There are some very talented folks who work for the company. They have been in the industry for a long while and are dedicated to the company. They understand the vision for the company and are great advocates for the mission of what ESA (intends to...) represent.

Cons

Low pay, the company asks too much of its managers in a very unrealistic and illogical manner, incompetent corporate staff, very little on-property support, constantly changing rules/guidelines/mandates, poor/mis- management from the top down

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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