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Extended Stay America

Is this your company?

Great job, hard to keep employees - General Manager Extended Stay America Employee Review

2.0
Oct 2, 2025
Recommend
CEO approval
Business outlook

Pros

The pay was steady and the daily tasks were routine. Sometimes, your hotel is one that is closed at night, so unlike others, you will get to sleep at some point.

Cons

It's hard to hire employees when you can't give them more than MINIMAL part time. Lots of call outs on an already skeleton crew shift. Upper management does what they can to up charge guests to the point they won't pay (think $13 per load of laundry and vending machine prices).

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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