Pros
Free coffee, some good friends made there - mostly through common wish to get out.
Cons
Management style is archaic, their experience is on the job, and wannabes reading self-help and sales books, growing up from a 10 man business over, 10 years to 450 people - their ego's are massive and it simply does not work for staff. Too much is wrong, new leadership is needed but that just will not happen - the business is in their ownership. The owners greed is evident, no investment in product or strategy, just focused on feet on street. Everyone is micro-managed – from monitoring door passes to monitoring when you are active on your laptop. It’s a toxic environment for all but a few ‘chosen’ people. No trust, no delegation, and no forward strategy. Most of their business is dependent on selling local access. Targets are high, costs are 'artificial', commissions are kept purposefully thin, unbundling BT exchanges was a model that works 8 years ago, times have moved on, they are desperate, and have a total 'scatter-gun' approach to product strategy, throw 3rd party products at sales some will stick. Most staff simply don’t last very long due to the blame culture, evident across the whole business. The Managers that have lasted scuttle around at the beckoned call of the MD, they’ll protect themselves rather than take any responsibility or fight your corner.