2.0
Oct 23, 2025
Former employee, more than 1 year
Bridgend, Wales
Recommend
CEO approval
Business outlook
Pros
Many technically skilled and supportive colleagues who genuinely care about doing a good job. Opportunities to learn and gain exposure to multiple systems and clients. Some managers show empathy and a desire to make positive change.
Cons
HR processes extremely slow — grievances left unresolved for months with no updates. Poor handling of medical conditions and requests for reasonable adjustments. Public and unprofessional feedback from management affecting morale. Inconsistent communication and unrealistic performance comparisons between shift and non-shift staff. Lack of structure and follow-through on promised training and support.