Terrible Commission Structure, Great Autonomy - Leasing Consultant Equity Residential Employee Review

4.0
Aug 7, 2014
Recommend
CEO approval
Business outlook

Pros

- If lucky, you may get a property with a great manager. Most places do not, but I did - You learn to master CRM - You can hone your sales abilities with custom tours - YOU can build a skill set on your own, just take on the project you desire: event planning, marketing, etc - Corporate office is responsive - Flexibility with your work schedule - Ability to create your day-to-day schedule - Commission CAN be good if your property is in the right neighborhood

Cons

- Compared to other property management companies, the commission tier is terrible. You barely start seeing 4 figure commissions once you lease 10+ apartments a month - Most communities have terrible management. Managers leave early, speak down to employees - Training = online training that focuses more on software skills and less on sales. Minimal training in-person - NO opportunities to advance outside of leasing. The only way up is towards Sr. Leasing or Property Manager. Interested in accounting, marketing, or corporate affairs? Tough luck. Move to their HQ in Chicago. - Corp office allocates all funds to new communities. Older offices aren't even funded for basic things like business cards. - Culture is all dependent on community managers. - Corp office always trying to increase prices on residents who then complain to leasing agents.

Explore other reviews about Equity Residential

5.0
May 28, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

great benefits and pay along with culture

Cons

don't have any at the moment

avatar
Equity Residential Response
3w
Thank you for taking the time to share your experience with Equity Residential. We’re thrilled to hear that you’ve had such a positive experience and that our benefits, compensation, and culture have stood out to you. Creating an environment where employees feel supported, valued, and empowered to succeed is a key priority for us, and it’s rewarding to know that those efforts are reflected in your experience. Feedback like yours reinforces our commitment to investing in our people and fostering a positive workplace culture. Thank you for being part of the Equity Residential team. We appreciate all that you do and look forward to your continued success with us!
1.0
Jun 19, 2026
Recommend
CEO approval
Business outlook

Pros

The communities are physically nice

Cons

The biggest problem is the current tour policy is sheer insanity. On-site staff are already burning out by headcount being reduced whenever possible, and on top of it, they have made tours unlimited (5 tours can be booked at once, and this can happen every 30 minutes, even for 1 person working). Leasing agents and on-site staff are going to leave, burn out, continue calling out causing further short staffing. PLEASE do something about this policy before our office staff disintegrates, it is truly awful.

avatar
Equity Residential Response
6d
Thank you for taking the time to share your feedback and for your continued contributions to Equity Residential. We appreciate your recognition of our communities and the care that onsite teams put into creating positive experiences for residents every day. We're sorry to hear about your concerns regarding tour scheduling, staffing levels, workload, and the impact these changes may be having on employees and residents. We understand that onsite teams play a critical role in our success, and feedback about operational processes, resource allocation, and employee experience is important. We appreciate you sharing your perspective and specific concerns. Input from our onsite teams helps inform ongoing conversations about how we support employees while continuing to meet the needs of our residents and communities. We also encourage you to continue sharing your feedback with your HR Business Partner, leadership team, or through our confidential Call to Action Hotline (800-231-5699 or CallToActionHotline.com) so concerns can be reviewed through the appropriate channels. Thank you again for your honesty and feedback. We value the work our onsite teams do each day and appreciate you taking the time to share your experience.
See reviews by: Helpful|Rating|Date|All