Pros
Your communication skill will be useful in our department. EQUINIX Data Centers located all over the world in proportion to rapidly increased demands for business connectivity. In this growing industry, Service desk is thinking and acting to maintain our customer's business stable. So we are trying to communicate closely and globally with customers, site engineers, CSMs, and other related departments to archive it. If you would like to work globally and like communication, I would like to strongly recommend to work at EQUINIX.
Cons
Since our Data center is working for 24/7, the agent who engages in managing Data Center works in shift. Hence in the beginning of working on EQUINIX, you may feel it is challenging to manage your health, since some of the agent have to work on night shift.