Pros
Independence, self paced, 4/10 work week with decent benefits at low premiums. Being part of a pioneering company bringing the best of the retail experience into the home delivery segment in a world of online shoppers. On busy days, your time is spent driving a fleet vehicle and bringing technology products (like iphones and Sonos speakers) to people and setting them up. It's a really great gig for those of us who like to meet people. You may do up to 9 or 10 visits per day, but many days consists of only 5 or so visits. You may have lots of down time, which means if you are near your home you can go home and take a long lunch, save money that way. Generally you are encouraged to return to your "Enjoy House" where you can brush up on new products and earn product "badges" so you are qualified to deliver product to people. Field Experts work out of an "Enjoy House" which is basically a warehouse where stock is kept and then loaded into vehicles. Fulfillment Experts manage the inventory and load the vehicles with a min/max product level, while Field Experts are responsible to make sure they have appropriate inventory for the orders that day. Field Experts also maintain the fleet vehicles, filling with gas, getting oil changes and keeping them clean. The structure on the expert side of things is very retail in practice. Captains run the EH's, they are basically store managers and Field Experts work under them. Coaches are akin to regional or district managers responsible for areas of the country that may cover several states. Captains report into Coaches. The company is expanding and loves to promote from within, so there is certainly some room for advancement. People at this company tend to be very nice and like-minded, sharing a common goal to have really great visits with "enjoyers" (customers.) You are definitely a people person if you work this job.
Cons
There is lots and lots of driving, which means sitting behind the wheel hours on end. If you do not enjoy driving or worse are not very good at it, especially in a city, then this isn't the job for you. Some markets, like Manhattan have commuter field experts who take public transportation, but most of us drive and drive and drive. The pay is on the top end of "retail" workers, most are getting 16 - 17/hr in the Bay Area but don't expect any raises and there is no commission. The company uses a "points" system to evaluate the effectiveness of field experts. They make a game of it, pitting markets against each other in order to foster a competitive, but fun environment. Like most systems, some experts have found a way to game the system and achieve high points scores by having mostly "premium" visits assigned and doing low point "express" or follow up "enjoy" visits off the books, or having some scheduled problem visits (customer not returning calls or not home) shifted to another Expert so as not to lower their over-all point average. There are definitely safety concerns, especially for those who work in traditionally troubled areas. Fraud orders are common and experts have to use good judgement to understand if something is fraud and perhaps dangerous and then escalate when required. And like any job dealing with the public, you meet really nice people and also some really nasty people. Except in this case you are going into their home or work place and it can get very uncomfortable really quick. I've been to some homes where is it filthy and gross and uncomfortable - but then there are really good visits with nice people who genuinely really appreciate the special in home service they are getting. The Enjoy Houses (the place where you go everyday to load up your vehicle) are nice, but lack that start up feel. They are woefully under stocked on snack and refreshments, while the Head Quarters in Menlo Park (near FaceBook) have regular catered lunches, full snacks and valet parking. The company can definitely do better to make the Enjoy Houses more enjoyable and encourage Field Experts to return instead of going home or going to the mall when they have down time. Some recreational areas, better food and drinks, catered lunches every once and a while would go a long way to foster a more cohesive and comfortable work space, Experts are where the rubber meets the road - they are the product of the company, but at the same time you definitely feel you are on the bottom rung of the ladder. There appears to be NO BUDGET for anything fun in terms of catered lunches, off site team building excursions etc. What meager budget they do have is spent on very low to no cost rewards (like a 20.00 gift card for achieving some random goal - usually awarded to 1 person out of a hundred or so.) It's pathetic. Another example - Experts had to beg to get cases and screen protectors for their work iphones - supplied by the company, these iphones the customers actually have to use when signing off on an order. In some cases, iphones screens where broken and presented a cutting hazard if you slid your finger across the screen. After begging management for cases and screen protectors, Experts where finally given them only after attending a mandatory learning session with Body Gardz (maker of cases and screens) reps who talked up their products for several hours and provided free cases and screen protectors several weeks later. They actually did not send enough for all the experts. But, in general, for what it is - reinventing the retail experience in the home - Enjoy is actually a pretty good place to work. Unfortunately, and not surprisingly, they rely a lot on managers who have traditional retail experience (like from Apple Store or AT&T stores) and the attitude toward the Experts can be a bit condescending and patronizing. There is a lot of child like incentives to encourage better performance from Experts - like your Captain will bake you a big cookie if you sell the most whatever - or you get a 20.00 gift card if voted best Expert at keeping your vehicle clean etc. There's a lot of "rah-rah" your great and shout outs, but not a lot of actual rewards, like bonuses and certainly not commission on solutions sold to the customers. The executives are solid retail veterans - they know what they are doing and the company is poised to be a big success - if this team can't do it - then no team can in my opinion. The question is - is there really enough of an in home retail market to support this model? Are technology partners like AT&T and Sonos (plus more coming soon) in it for the long term and do they see real value by lower support costs and lower product returns? Remains to be seen.