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Embassy Suites

Part of Hilton

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Guest Room Attendant - Guest Room Attendant Embassy Suites Employee Review

2.0
Oct 10, 2015
Recommend
CEO approval
Business outlook

Pros

Free food & items from Hotel Events, Caterings, Holidays, Hilton Meetings, etc.

Cons

No Family/Life Balance, Constant Interruptions & Complaints from Mgnt of any minor mistakes of Suites that employees finish cleaning. Had to go back & redo all rooms w/complaints. Never enough supplies to complete rooms on time (Clean Towels, Sheets, etc.). Expectation for overall cleanliness of rooms was perfection yet given unreasonable amount of time to clean. (Ex. 23 suites ALL Check Outs or an additional 4-6rms added on work list per day & exact same expection time to be completed (ex. 3:30pm when you are scheduled to actually work til 4:30pm) Never know scheduled time you'll actually get off for current day or the next weeks schedule til evening before every Thursday. Can possibly be scheduled to work 10 straight days in a row (no day off, no notice prior hand or employee input of scheduled preference.)

Explore other reviews about Embassy Suites

5.0
Dec 11, 2025
Recommend
CEO approval
Business outlook

Pros

great people easy job enjoyed

Cons

sometimes it would be very slow

2.0
Jun 21, 2026
Recommend
CEO approval
Business outlook

Pros

Friendly guests, opportunities to learn multiple areas of the operation, and some hardworking coworkers who genuinely care about providing good service.

Cons

Management inconsistency and favoritism created a difficult work environment. Concerns and feedback were not always handled objectively, and decisions often appeared to be influenced by personal relationships rather than facts or direct communication. Employees could be held accountable without being given an opportunity to explain their perspective, leading to a culture where misunderstandings escalated instead of being resolved. Communication between management and staff lacked transparency, and morale suffered as a result.

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