Embassy Suites Reviews | Glassdoor.ca

Embassy Suites Reviews

Updated Sep 17, 2019

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Found 543 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
68%
Recommend to a Friend
88%
Approve of CEO
Embassy Suites CEO Christopher Nassetta
Christopher Nassetta
165 Ratings
Pros
Cons
  • "extremely low pay and high turnover rate(in 24 reviews)

  • "Be aware that burn outs happen often, long hours and no steady schedule(in 19 reviews)

More Pros and Cons
  1. "Very great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Embassy Suites full-time for more than a year

    Pros

    There is always opportunity for advancement

    Cons

    Hotel hours are 24/7 even holidays

    Embassy Suites2019-07-23
  2. "My workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Food Runner in Niagara Falls, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Embassy Suites part-time for less than a year

    Pros

    Friendly environment, communicate between manager and staff is really good

    Cons

    Doesn't have cons in my point of view

    Embassy Suites2018-10-15
  3. "Great team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Front Desk in Niagara Falls, ON

    I have been working at Embassy Suites part-time

    Pros

    Awesome, international team, very friendly, helpful and fun guys to work including managers.

    Cons

    Wages of front desk agents - the property is busy, good customer care skills are required and the pay comparing to requirements is inadequate - good as for the temporary job, that's why staff turnover is huge.

    Embassy Suites2017-10-17
  4. "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Niagara Falls, ON

    I worked at Embassy Suites full-time for more than a year

    Pros

    Great job during university, pays the bills.

    Cons

    Managers really push room upsells. Lots of conflict resolution.

    Advice to Management

    No complaints really

    Embassy Suites2017-09-05
  5. "Good"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 

    I worked at Embassy Suites full-time

    Pros

    Very helpful and learned a lot

    Cons

    Not much to say here

    Embassy Suites2017-09-11
  6. "valet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Valet 

    I worked at Embassy Suites

    Pros

    can be fun in summer

    Cons

    hours, low pay, conditions, can be understaffed

    Embassy Suites2016-02-03
  7. "very bad place people not stay longer because no money!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cook in Niagara Falls, ON
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Embassy Suites full-time for more than 3 years

    Pros

    i have to pay my bill

    Cons

    not good place to work

    Advice to Management

    they is not respect the worker

    Embassy Suites2012-09-25
  8. "Great hotel to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Gift Shop Clerk in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Embassy Suites full-time for more than 8 years

    Pros

    great place to work full or part time

    Cons

    really nothing bad to say

    Advice to Management

    you do a great job

    Embassy Suites2019-09-11
  9. "Wonderful Workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Human Resources in Greensboro, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Embassy Suites full-time for more than 10 years

    Pros

    The employees were exceptionally gifted with customer service skills and it was always their number one focus. They worked hard to make the customer's experience the very best. Promoting from within was available to those who wanted to advance and make hospitality their career.

    Cons

    Pay and benefits were competitive with other hotels.

    Advice to Management

    Take care of and recognize your employees. They're the heartbeat of the organization.

    Embassy Suites2019-09-12
  10. "Catty Environment"

    StarStarStarStarStar
    Former Employee - Receptionist in Rogers, AR

    I worked at Embassy Suites part-time for less than a year

    Pros

    Free services once a month Cheap hotel rates across the country

    Cons

    Lots of drama Political Playing favorites

    Embassy Suites2019-09-17
Found 543 reviews