Embassy Suites Reviews | Glassdoor.ca

Embassy Suites Reviews

Updated 24 de Nov 2019

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3.4
62%
Recommend to a Friend
87%
Approve of CEO
Embassy Suites CEO Christopher Nassetta
Christopher Nassetta
169 Ratings
Pros
  • "Good work environment with perks(in 22 reviews)

  • "Freedom to make good decisions for the guest, employees, and owners(in 18 reviews)

Cons
  • "extremely low pay and high turnover rate(in 25 reviews)

  • "Long hours that vary at weird hours(in 22 reviews)

More Pros and Cons
  1. "Very great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Embassy Suites full-time for more than a year

    Pros

    There is always opportunity for advancement

    Cons

    Hotel hours are 24/7 even holidays

    Embassy Suites2019-07-23
  2. "My workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Food Runner in Niagara Falls, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Embassy Suites part-time for less than a year

    Pros

    Friendly environment, communicate between manager and staff is really good

    Cons

    Doesn't have cons in my point of view

    Embassy Suites2018-10-15
  3. "Great team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Front Desk in Niagara Falls, ON

    I have been working at Embassy Suites part-time

    Pros

    Awesome, international team, very friendly, helpful and fun guys to work including managers.

    Cons

    Wages of front desk agents - the property is busy, good customer care skills are required and the pay comparing to requirements is inadequate - good as for the temporary job, that's why staff turnover is huge.

    Embassy Suites2017-10-17
  4. "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Niagara Falls, ON

    I worked at Embassy Suites full-time for more than a year

    Pros

    Great job during university, pays the bills.

    Cons

    Managers really push room upsells. Lots of conflict resolution.

    Advice to Management

    No complaints really

    Embassy Suites2017-09-05
  5. "Good"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 

    I worked at Embassy Suites full-time

    Pros

    Very helpful and learned a lot

    Cons

    Not much to say here

    Embassy Suites2017-09-11
  6. "valet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Valet 

    I worked at Embassy Suites

    Pros

    can be fun in summer

    Cons

    hours, low pay, conditions, can be understaffed

    Embassy Suites2016-02-03
  7. "very bad place people not stay longer because no money!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cook in Niagara Falls, ON
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Embassy Suites full-time for more than 3 years

    Pros

    i have to pay my bill

    Cons

    not good place to work

    Advice to Management

    they is not respect the worker

    Embassy Suites2012-09-25
  8. "Great Community"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Night Auditor 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Embassy Suites part-time for more than a year

    Pros

    The people there become family. You gain lots of hospitality experience.

    Cons

    The pay is not the best. Especially if this was your only source of income.

    Embassy Suites2019-11-24
  9. "Fast-Paced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Banquent Server in Palm Beach Gardens, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Embassy Suites part-time for more than a year

    Pros

    Good work environment with perks

    Cons

    Sometimes very late hours depending on the events

    Embassy Suites2019-11-14
  10. "Be aware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Guest Service Attendant in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Embassy Suites full-time for more than a year

    Pros

    Benefits, guaranteed full-time hours, knowledge on different database systems, and discounts on hotels and 50% food. Sometimes the customers can be a drag, however, that's with any job and you just have to let it slide off your shoulders. Other times tho the customers are very understanding and will even give you tips on how to advance your career. The benefits are pretty good but you only get access to them after... 90 days. Also, Housekeeping and the Kitchen departments usually have really nice people who are pretty laidback but about getting their work done. There are multiple career opportunities, however, it is pretty scarce for them to promote you if you are not a GM favorite. Work-life balance is pretty nonexistent if working for a full-time job. Be prepared for inconsistent scheduling for the first few weeks of working. Good for a first job out of high school/ a good part-time summer job for college students.

    Show More

    Cons

    I am aware that not all Embassy Suites may operate in this manner but for the property that I worked at, it was very strenuous. It wasn't more say the guest that made it strenuous because the work is actually pretty easy once you get the hang of it but more so the culture, values, and senior management. The pay is pretty low and the hours are 40 a week(hours being positive, pay not so much). If you are someone who... values professionalism and genuinely enjoys helping others at first this job may seem great but if management is poor in values, it will be a struggle. It was a very toxic work environment for anyone who doesn't like spending time talking about other employees and what they do wrong. Many of the management would use the excuse of seeing if you "fit in" to decide if they wanted to keep you on. If you do not fit a certain vision that management conjured up in their head about you, be prepared for scrutiny and toxic work environment practices. If you don't contribute to their high school clique standard they will lower hours and find things they don't like. Many of the managers (including the GM) have this mindset and if you don't contribute/enable this behavior they will not like that. Also, they want you to be loud and in guests' personal space even if that guest is talking to someone else. They will hold you to a different set of rules if higher management has decided that you're not loud enough for the front desk. Also, if the GM finds a reason to not like you, any reason at all, be prepared to be going to war with every higher up manager.

    Show More

    Advice to Management

    Do not isolate and practically bully others just because they are not in a clique. Please do better.

    Embassy Suites2019-11-14
Found 553 reviews