Pros
Dear "Bonus Incentive Shortfall," I know you were actually a Credentialing Specialist, so why cowardly hide behind the title of Enrollment Specialist? We have had no turnover in that Department. Contrary to what you wrote, our CEO assembled all affected employees and took personal responsibility as soon as information was available from Corporate. I attended that meeting. Correct, it was unprecedented. It was explained that lower incentive payouts were tied to lower patient volumes and revenue, which were completely out of his control but, again, he took PERSONAL responsibility. By the next month, the program was revised, employees stabilized, and everyone has been very pleased with the results! I am sorry you are no longer here to see these results and how quickly it was addressed by the best CEO in Pensacola! I am so grateful to work for this incredible organization! Morale has never been higher!
Cons
None, now that our "house" is clean!
