Service Technician's Performance Expectation Dictated by Bean Counters - Anonymous employee Ecolab Employee Review

2.0
Sep 2, 2013
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits (401k, medical/dental), company vehicle (for my job as a field service tech), autonomy, good pay.

Cons

I'm bias in that Ecolab had "acquired" our formerly successful service company (restaurant equipment repair). M-A-N-Y changes later and much business lost as a result. "Service" techs (the backbone of our business) forced to become "sales" techs - with management (ignorant of the trade) "brought" IN after prior managers (promoted from WITHIN) - got out. New management disparaged our purpose and value to the company - and even let go the ones who didn't meet their "proposed" (arbitrary) sales figures. After thirteen years there, I smartened up and got out myself.

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5.0
Jun 24, 2026
Recommend
CEO approval
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Pros

Good place for development from within

Cons

A lot of miscommunication and crossed wires on some functions.

2.0
May 24, 2026
Recommend
CEO approval
Business outlook

Pros

The actual coworkers and team members are great. Everyone is super supportive and just trying to help each other out.

Cons

Management: There’s a huge disconnect between upper leadership and the people doing the day-to-day work. Goals and priorities change constantly with very little communication, and it often feels like micromanagement takes the place of actual guidance. Work-Life Balance: The workload is completely unsustainable. You’re expected to handle an overwhelming amount of work, but you aren't given the resources or staffing to actually get it done without burning out. Expecting people to constantly work over their hours has become the norm. Lack of Growth: Career progression is pretty much non-existent. Promises of promotions or career development are thrown around, but they rarely actually happen. There’s no clear pathway to move up, so it’s easy to feel stuck and stagnant.

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