More Bad than Good - Anonymous employee Earnest Employee Review

2.0
Feb 13, 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Remote-First Work Culture: -In a labor market increasingly returning to in-office (Return to Office - RTO) or adopting hybrid models, this company stands out for its commitment to a fully remote culture. This approach is progressive and highly valued, especially for those seeking flexibility and work-life balance. Competitive Compensation: -The company offers attractive pay that is above the market average in this region. This aspect is particularly commendable and contributes significantly to job satisfaction and employee retention. Supportive Team Environment: -My experience with colleagues and teams has been overwhelmingly positive. The people here are talented and cooperative, making collaborative projects enjoyable and professionally fulfilling. Emphasis on Positivity: -The company culture strongly promotes positivity. While there can be downsides to excessive positivity, as mentioned earlier, it generally contributes to a pleasant and encouraging work environment. Enjoyable Company Off-Sites: -The organization plans enjoyable company off-sites, providing valuable opportunities for team building and relaxation. These events are not only fun but also enhance camaraderie and connection among employees. Additional Note on Leadership and Financial Stability: -The executive leadership appears to be adept at financial management. The backing from a well-prioritized parent company adds to this strength. Based on observable financial metrics, the company seems to be performing well, providing a sense of security and optimism for the future.

Cons

Concerns about Direction and Performance: -The company frequently mentions its aspiration to be a "high-performing organization," yet there seems to be a lack of clear direction to achieve this. When objectives (OKRs) are not met, responsibility often shifts from management to employees, creating a blame culture rather than a constructive learning environment. Unrealistic Expectations and Workforce Management: -The company sets ambitious goals without providing adequate direction or support. When these goals are not met, the response often involves cutting bonuses and workforce, disguised as "re-organization" or efforts to build "high-performing teams." This approach undermines morale and job security. Diversity, Equity, and Inclusion (DEI) Practices: -There appears to be a focus on meeting specific DEI quotas, particularly under the new leadership. This initiative, while valuable, seems to be executed in a way that can adversely affect the work environment for individuals from certain demographics, leading to potential issues of fairness and inclusivity. Training and Development Deficiencies: -My experience with training was minimal, limited to a single session on one tool. There's an expectation to self-learn, which can be challenging, especially for those unfamiliar with the company’s product stack. Middle Management Challenges: -Middle management seems to lack effectiveness, with an inability to provide clear direction or adequately represent team needs to senior management. Their approach often felt more authoritarian than leadership-oriented, with a disconnect between positive feedback given informally and critical assessments delivered during formal reviews. The lack of intermediate performance evaluations like mid-year reviews exacerbates this issue. Culture of Toxic Positivity: -The work environment is excessively positive to the point of being counterproductive. This "toxic positivity" often masks underlying performance issues, as management tends to avoid difficult conversations by overemphasizing the positive. Company Culture and Leadership Perception: -The company culture borders on being cult-like in its treatment of senior executives, complete with affectionate nicknames and an excessive focus on pleasing these figures. This approach seems unique and excessive compared to other organizations I've encountered. Reminds me of the cliquey groups in high school.

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Earnest Response
2y
Thank you for taking the time to share your detailed feedback with us. Your insights and examples are incredibly valuable in helping us understand the perspectives of our team members. We’re committed to maintaining a supportive work environment, and we genuinely appreciate your candor regarding the organizational changes and how we can continue to improve. While we love positive feedback (as you noted), we believe that direct and honest feedback is even more crucial for continuous improvement. That said, we’d kindly ask for the opportunity to clear up misunderstandings, as we believe transparency is essential. If you have a moment, please reach out to me at CPO@earnest.com. We look forward to connecting with you further. In the meantime, we’ll share your insights with our team to pinpoint ways to elevate our employee experience. Warm regards, Leanne

Explore other reviews about Earnest

5.0
Apr 13, 2026
Recommend
CEO approval
Business outlook

Pros

I have genuinely loved my experience at Earnest so far. One of the biggest positives is that everything I was told during the interview process has turned out to be true, which made starting here feel really reassuring. The company is also very open to feedback, and I have felt supported from the beginning. It is easy to get answers to questions, and people are willing to help, which has made onboarding and learning the role much smoother.

Cons

The only area I can really point to for improvement is training. I would have liked a little more outbound training early on. That said, I know this team is still fairly new and actively building and improving the process, so it feels more like a growing pain than a major issue.

5.0
Mar 2, 2026
Recommend
CEO approval
Business outlook

Pros

Collaborative environment and good team culture - You get to touch a lot of different kinds of work, and teams genuinely want to partner. Product wants to work closely with Brand and Marketing, and even though we all have clear roles, people actively pull each other in for input. That’s felt really refreshing compared to more siloed teams I’ve been on before. It moves fast here but the vibe isn’t “rush and hope,” it’s more “let’s do this well, test it, and learn.” Research and testing results are shared pretty broadly, which I love. There’s a lot of iteration, but it feels informed, not random. Leadership has been solid about sharing both wins and headwinds. I appreciate the transparency. We also have more frequent all-hands than I’ve had at other companies, which helps everyone stay connected to what’s actually happening. Joining in time for the annual offsite was a highlight too, especially as someone working with teammates across North America. It made the company feel smaller and more connected in a really good way.

Cons

I really don't have any cons to report - I'm a little over 90 days in and everything has been really wonderful. I feel well supported, the culture is great. We're doing smart, informed work.

1
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Earnest Response
3mo
Thank you for taking the time to share this review with us! We’re thrilled to hear that the collaboration across teams feels real and that our focus on thoughtful testing and learning is coming through. It’s also great to know that our transparency and LA offsite made an impact. We’ll keep leaning into open communication and finding ways to bring people together. Thanks for being part of it.
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