Reconsider your offer - Anonymous employee Earnest Employee Review

1.0
Oct 20, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- High compensation relative to nearby tech companies. - Pockets of highly intelligent and talented people.

Cons

As others have posted, this is Navient. Earnest's culture and mission are gone now. It has become clear that even with the new "CEO" Susan, the grip of Navient has gotten tighter for she does not have the autonomy we had hoped Her administration, the executive leaders (directors of engineering, product, operations, people, etc. ), appears to have a strong influence on her and it is very clear amongst employees that the executive leadership team does not have Earnest's employees in their best interest. The source of discontent results from the hierarchy at Earnest. First, the executives are not invested in their team; consequently, the lack of vision, transparency, trust, guidance, mentorship, and accountability is apparent. We can see they're just here until their next big payout. Without a doubt, they have fair reasons to be unhappy as there is still bad blood from the executives stemming from the handling of the acquisition by the founder Louis Beryl. These people were promised the rewards of any hopeful, young startup but did not get it post-acquisition (i.e. equity going to 0). Instead, Navient offered retention bonuses that could not be passed up. The negativity energy and distrust towards Navient, consequently, trickle down to us (the individual contributors), affecting everything core to a happy, stable, and prosperous career at Earnest. Their solution to maintain Earnest's day to day operations is to flush out negative ICs by replacing with new people, promoting internal "yes men" to senior leade roles, and offering retention bonuses (i.e. LTIP). The executives will turn a blind eye to most affecting the happiness of Earnest employees (e.g. converting those from salaried to hourly, eliminating unlimited), but dissent or attitude will not be tolerated by them. As bitter as this may sound, does anyone fault Susan and her executives? Far from it, these people have reasons to not be invested in Earnest's success but this has created a dangerous cycle of unhappy executives and unhappy employees since our success depends on one another. Finally, I believe the intent of Navient is to retain the Earnest brand and customer reputation for their own marketing purposes. All roles in SF, in the future, will be closed either by role elimination or reallocating to SLC.

Explore other reviews about Earnest

5.0
Apr 13, 2026
Recommend
CEO approval
Business outlook

Pros

I have genuinely loved my experience at Earnest so far. One of the biggest positives is that everything I was told during the interview process has turned out to be true, which made starting here feel really reassuring. The company is also very open to feedback, and I have felt supported from the beginning. It is easy to get answers to questions, and people are willing to help, which has made onboarding and learning the role much smoother.

Cons

The only area I can really point to for improvement is training. I would have liked a little more outbound training early on. That said, I know this team is still fairly new and actively building and improving the process, so it feels more like a growing pain than a major issue.

5.0
Mar 2, 2026
Recommend
CEO approval
Business outlook

Pros

Collaborative environment and good team culture - You get to touch a lot of different kinds of work, and teams genuinely want to partner. Product wants to work closely with Brand and Marketing, and even though we all have clear roles, people actively pull each other in for input. That’s felt really refreshing compared to more siloed teams I’ve been on before. It moves fast here but the vibe isn’t “rush and hope,” it’s more “let’s do this well, test it, and learn.” Research and testing results are shared pretty broadly, which I love. There’s a lot of iteration, but it feels informed, not random. Leadership has been solid about sharing both wins and headwinds. I appreciate the transparency. We also have more frequent all-hands than I’ve had at other companies, which helps everyone stay connected to what’s actually happening. Joining in time for the annual offsite was a highlight too, especially as someone working with teammates across North America. It made the company feel smaller and more connected in a really good way.

Cons

I really don't have any cons to report - I'm a little over 90 days in and everything has been really wonderful. I feel well supported, the culture is great. We're doing smart, informed work.

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Earnest Response
3mo
Thank you for taking the time to share this review with us! We’re thrilled to hear that the collaboration across teams feels real and that our focus on thoughtful testing and learning is coming through. It’s also great to know that our transparency and LA offsite made an impact. We’ll keep leaning into open communication and finding ways to bring people together. Thanks for being part of it.
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