Horrific - Anonymous employee EXL Service Employee Review

1.0
Jan 29, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

1.Global Exposure & Industry Expertise – EXL operates on a global scale, providing valuable experience in managing finance for a large, data-driven enterprise. 2.Process Improvements & Automation – I’ve been able to leverage my experience in implementations and automation, streamlining finance functions across teams. 3.Diverse Work Environment – EXL’s culture brings together professionals from different backgrounds and industries. 4.Career Growth & Stability – Being part of an established company offers job security and structured processes.

Cons

1.Toxic Work Environment – The culture can be highly toxic, with favoritism playing a major role in opportunities and support. If you’re not in the “inner circle,” getting proper guidance or resources can be a challenge. 2.Micromanagement & Lack of Trust – Despite being in a leadership role, there is excessive micromanagement, which stifles efficiency and decision-making. Leadership oversight goes beyond accountability and often feels like control for the sake of control. 3.Lack of Support & Favoritism – Genuine support is only provided to those who are considered “favorites.” If you’re not in that group, you’re often left to navigate challenges alone, which can be frustrating and discouraging. 4.Corporate Bureaucracy – Decision-making is slow due to multiple layers of approvals, making it difficult to drive change or implement process improvements. 5.Workload & Pressure – Managing finances across the Americas comes with high expectations and an intense workload, but rather than fostering a collaborative environment, the leadership culture amplifies stress. 6. Resistance to Change – While automation is encouraged in theory, in practice, there is resistance to new ideas unless they come from certain individuals.

Explore other reviews about EXL Service

5.0
Apr 8, 2026
Recommend
CEO approval
Business outlook

Pros

Good experience with big clients

Cons

Hikes arent that great !

1.0
May 28, 2026
Recommend
CEO approval
Business outlook

Pros

Location, building amenities, nice view

Cons

Pay is terrible.. work load increases but pay stays the same. Ten cent or less pay increase every year. No room for advancement. A lot of favoritism in office, management trains new hires incorrectly and employees have to Pick up the slack. There is no respect in office from management to employees. No assistance from management. You get talked at , not talked to like an adult. Management will clock you out if you go over a minute of your 15 minute break, you are expected to tell management when you are going to the restroom and they will contact you while in bathroom. Policies are not followed.

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