Needs Improvement - Assistant Manager EXL Service Employee Review

3.0
Jan 16, 2023
Recommend
CEO approval
Business outlook

Pros

Flexible fully remote and hybrid options. Nice office space. Strong advancement opportunities (mostly due to high turnover).

Cons

Lack of support from IT and analytics. Lack of communication and direction from senior management / lots of micromanagement. Lack of institutional knowledge due to unusually high turnover. Pay structure is a mess.

Explore other reviews about EXL Service

5.0
Apr 8, 2026
Recommend
CEO approval
Business outlook

Pros

Good experience with big clients

Cons

Hikes arent that great !

1.0
May 28, 2026
Recommend
CEO approval
Business outlook

Pros

Location, building amenities, nice view

Cons

Pay is terrible.. work load increases but pay stays the same. Ten cent or less pay increase every year. No room for advancement. A lot of favoritism in office, management trains new hires incorrectly and employees have to Pick up the slack. There is no respect in office from management to employees. No assistance from management. You get talked at , not talked to like an adult. Management will clock you out if you go over a minute of your 15 minute break, you are expected to tell management when you are going to the restroom and they will contact you while in bathroom. Policies are not followed.

See reviews by: Helpful|Rating|Date|All