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      EXL Service

      Engaged employer

      EXL Service reviews

      Not reliable for long-term work - Subrogation Specialist EXL Service Employee Review

      2.0
      Mar 10, 2019
      Subrogation specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Relaxed workplace, free coffee, good direct managers, ability to work from home

      Cons

      They hired me and threw me in the deep end to learn a position basically by myself. Once I created a workflow, they had me teach an overseas team, then laid me off due to restructuring. So that team I trained took over my job (because it is cheaper to pay three people in India than one in the US). Also, in general, everyone is overflowing with work and teams do not take time to communicate properly. My direct manager was so extremely stressed that he was sick almost all the time. He was very sweet and tried to stay in contact with us, but because he worked incessantly his response time was poor at times. He was overworked and undervalued.

      avatar
      EXL Service Response
      6y
      Thank you for your feedback. The overall market is undergoing a change and because of which it forces companies to look at what areas have more potential and need investment. Strategies and structures change to support the growth areas. While profitability is an important aspect, there are other factors that contribute to the shift in focus.

      Explore other reviews about EXL Service

      5.0
      Apr 8, 2026
      Consultant ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Good experience with big clients

      Cons

      Hikes arent that great !

      1.0
      May 28, 2026
      Scan operator
      Recommend
      CEO approval
      Business outlook

      Pros

      Location, building amenities, nice view

      Cons

      Pay is terrible.. work load increases but pay stays the same. Ten cent or less pay increase every year. No room for advancement. A lot of favoritism in office, management trains new hires incorrectly and employees have to Pick up the slack. There is no respect in office from management to employees. No assistance from management. You get talked at , not talked to like an adult. Management will clock you out if you go over a minute of your 15 minute break, you are expected to tell management when you are going to the restroom and they will contact you while in bathroom. Policies are not followed.

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