Typical Outsourcing Company - Anonymous employee EXL Service Employee Review

1.0
Jun 15, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The pay is good and the hours are flexible.

Cons

EXL bought my company and took away benefits. For example, starting the job I received 15 days PTO, but as I got more seniority I got more PTO hours. After EXL bought us, everyone got 15 days PTO. We also used to have a Christmas party every year and work-sponsored lunches, but that too was taken away when we got bought by EXL. There is a strong feeling that they don't care at all about their employees; they only care about their bottom line.

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5.0
Apr 8, 2026
Recommend
CEO approval
Business outlook

Pros

Good experience with big clients

Cons

Hikes arent that great !

1.0
May 28, 2026
Recommend
CEO approval
Business outlook

Pros

Location, building amenities, nice view

Cons

Pay is terrible.. work load increases but pay stays the same. Ten cent or less pay increase every year. No room for advancement. A lot of favoritism in office, management trains new hires incorrectly and employees have to Pick up the slack. There is no respect in office from management to employees. No assistance from management. You get talked at , not talked to like an adult. Management will clock you out if you go over a minute of your 15 minute break, you are expected to tell management when you are going to the restroom and they will contact you while in bathroom. Policies are not followed.

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