Weekdays, 15 hours per day, and make you work on weekends too. - Associate Manager EXL Service Employee Review

2.0
Oct 12, 2025
Recommend
CEO approval
Business outlook

Pros

This is a Remote position.

Cons

India Team: Brutal work hours: Scheduled 12pm-10pm but regularly work until 2-3am, especially during quarter-end No real work-life balance: Despite CFO saying "don't work weekends," VPs push weekend work anyway Leadership disconnect: Management sends mixed messages about workload expectations Unsustainable for UK timing teams: Extended late-night hours are particularly exhausting Quarter-end chaos: Already long days stretch into 15-17 hour shifts routinely

Explore other reviews about EXL Service

5.0
Apr 8, 2026
Recommend
CEO approval
Business outlook

Pros

Good experience with big clients

Cons

Hikes arent that great !

1.0
May 28, 2026
Recommend
CEO approval
Business outlook

Pros

Location, building amenities, nice view

Cons

Pay is terrible.. work load increases but pay stays the same. Ten cent or less pay increase every year. No room for advancement. A lot of favoritism in office, management trains new hires incorrectly and employees have to Pick up the slack. There is no respect in office from management to employees. No assistance from management. You get talked at , not talked to like an adult. Management will clock you out if you go over a minute of your 15 minute break, you are expected to tell management when you are going to the restroom and they will contact you while in bathroom. Policies are not followed.

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