EXL services MNP process- the toxic world - Tax Associate EXL Service Employee Review

1.0
Oct 10, 2025
Recommend
CEO approval
Business outlook

Pros

Unfortunately there are no pros

Cons

The MNP Canadian tax process in EXL is a nightmare. The work pressure they give you during the tax season is immense and the process has 2 managers both of them creates a toxic environment, give you immense work pressure and makes you sit overtime to get the files done, They say that you don’t need to sit extra hours but you need to complete your files within a day or move it to hold in the same day but to get it done the resources needs to sit for 5,6 hours extra without any pay during the tax season. They micro manage you to every single hour to see what the work you have done. The employee turnover ratio in the process is really high due to these awful conditions.

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5.0
Apr 8, 2026
Recommend
CEO approval
Business outlook

Pros

Good experience with big clients

Cons

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1.0
May 28, 2026
Recommend
CEO approval
Business outlook

Pros

Location, building amenities, nice view

Cons

Pay is terrible.. work load increases but pay stays the same. Ten cent or less pay increase every year. No room for advancement. A lot of favoritism in office, management trains new hires incorrectly and employees have to Pick up the slack. There is no respect in office from management to employees. No assistance from management. You get talked at , not talked to like an adult. Management will clock you out if you go over a minute of your 15 minute break, you are expected to tell management when you are going to the restroom and they will contact you while in bathroom. Policies are not followed.

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