Pros
Interaction with students who are excited to be in the US & learn. Dedicated and intelligent colleagues who have been with the company for years/decades. There used to be many more benefits but unfortunately they have been chipped away the past few years.
Cons
INCREDIBLY unstable. Hours have always been based on enrollment but enrollment will plummet and then shoot back up with special groups. Only 2-3 people on center staff really feel like they have stable income. Everyone else is in flux month by month. Communication is top-down from upper management. They will add on to center workers' already full plates then come back saying they don't need the data anymore. The "training" is a powerpoint presentation for everyone + a week long training at HQ for center directors and academic directors. It's mostly for show as I don't remember learning anything I really needed on-the-ground. Speaking out against upper management will lead to cold shoulders and job disappearances. Unless your idea is good, then it will be repackaged as someone else's. Benefits used to be a selling point but are now being cut in an obvious attempt to save money. They attempted to cut benefits of PT employees (then changed their minds, all via email, without informing managers first). They changed the vacation policy knowing many people had a lot of time saved up which they ultimately lost. This vacation time was banked by most because the work/life balance here is non-existent. They laid off all employees during COVID-19 but are holding onto PTO payout and not paying health insurance. Their re-opening plan went purely by host universities rather than safety. Employees not brought back in the first wave still in limbo.