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ECI Software Solutions

Engaged employer

Little opportunity for advancement - Technical Support Engineer ECI Software Solutions Employee Review

3.0
Jun 11, 2024
Recommend
CEO approval
Business outlook

Pros

People were friendly, office space was unique

Cons

Support technicians had very little opportunity for advancement. When I was brought in the manager stated that he knew that I was overqualified. Although I did have the opportunity to advanced to a more senior technician role, my background was database development and the roles that became available that I applied for, I received a standard rejection letter. Not even a courtesy interview and I had over 20 yrs of database development experience.

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ECI Software Solutions Response
2y
Thank you for taking the time to provide us with feedback. We are pleased to hear that you appreciated the people and office during your time at ECI. However, we regret that your experiences with us did not meet your expectations, particularly regarding career advancement. We wish we had the opportunity to speak with you about your options while you were employed, however, we appreciate your feedback now. We wish you the best.

Explore other reviews about ECI Software Solutions

5.0
Apr 23, 2026
Recommend
CEO approval
Business outlook

Pros

Great culture and work life balance. Leadership is personable and knowledgeable.

Cons

Other departments may not share the same culture. So this mostly reflects the finance department which has been my experience.

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ECI Software Solutions Response
2mo
Thank you for taking the time to write a thoughtful review! We appreciate hearing about your personal experience and are glad to learn that you enjoy our company culture and personable leadership team. We care deeply for our employees and as such, we are happy to hear that you appreciate all that ECI has to offer. Thank you for all you do to help make ECI a Great Place to Work.
3.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

Work remotely, potential to move around within company

Cons

Lots of corporate time wasting, where nothing seems to function efficiently because there’s too many higher-ups hired to “oversee” or manage nothing. Seemed like they were so committed to selling the mission and vision to employees that they took no time to focus on improving the products to actually have long term value.

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ECI Software Solutions Response
1mo
Thank you for taking the time to provide us with feedback. We are pleased to hear that you appreciated working remotely during your time at ECI. However, we regret that your experiences with us did not meet your expectations, particularly regarding the efficiency of our internal management structures and the alignment between our product development and customer feedback. We are dedicated to improving and as such, we will explore our options for advancement moving forward. We wish we had the opportunity to resolve these concerns while you were employed, however, we appreciate your feedback now. We wish you the best.
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