Pros
Only Pro is really good salary & incentive structures during season period. But that's also a con, more on it in cons segment. Employee discount is one of the best but who cares as their products have become the worst quality that requires maintenance & service every 6 months. What good is a product if it doesn't function without issues. Yearly increments are upto the mark.
Cons
The list is huge!! 1) No Work Life Balance - They expect you to work 24x7, at least according to the Customer service Director. You get constant calls on your day off (week-day) asking for queries and requesting to take up a cx call just because it's escalated! All meetings are scheduled on your week off and you are expected to join them! That too at 8:30AM in the morning! Who sets an official meeting at 8:30 AM when the working hours are from 9:30 AM thay too on a day when so many are on off? If you don't join the meeting, you are constantly called upon on your phone to attend the meeting by your manager,. The meeting lasts for 5 minutes with only good for nothing data discussed. You'all share Pulsey survey regularly on how to improve Work Life balance, but what implementation is done? 2) You don't get Sundays as week off, I mean come on! All services are over video call now, and they think customers will return back the machine if they don't get service on Sunday! The customers can wait a day if they are informed properly! The Director sets an example from his initial days of starting work that we have to be available all the time as this ensure we grow in our careers. He says that we used to hog our back off, roaming on bikes & public transport to service customers. Oh come on, times have changed, so has quality of service provided. The only thing that hasn't changed is the Old man mentality of management. 3) Inexperienced Managers: The company exploits a lot of fresh out of the boat graduates, and hog them to work round the clock as the company knows that they are paying good money and get the employees to work like slaves. Immediate team managers are just promoted doesn't know anything with lot of ego issues. They expect you to do anything they ask for, including micro-managing their work when they are in-efficient in managing. Managers do not know how to manage a team and they think we owe our lives & time to the company. Things used to be much better during the initial launch of the company. But now, with so many efficient people left, especially Rana, the company's standards & quality have gone down the drain. 4) Promotions: Don't expect promotions until 2 years, and even if you get promoted the job description is the same. Why have a promotion then? Your appraisals are solely based on biased feedback from managers and KPI doesn't matter anything. Only petty politics & favourable people get promoted. Even if you achieve your goals, it's never high enough for the company. 5) Contact center team is one of the worst in the industry. Insufficiently trained & brought live & direct to work. And they mess up big time, you end up doing half their work. For every repair call, they add ESCALATED. 6) This is one of the worst companies to work for. There's no growth even when you achieve all KPI's. Your manager, who used to be Field Service Engineer first thinks that we are working in this company for the our own good. Little does he know that we are working for the betterment of the company at the same time. Novice manager, with ego issues, no clear communication provided and withholds information that needs to be circulated. Incorrect Job Descriptions: Service Engineers? Really? Should have named the title - Demonstration Technicians. B.Tech graduates are meant to attend video demonstrations of Dyson products to owners? Why? Why not save up money and hire non B.tech graduates? How do you expects employees to stay and work up the ladder when there's no opportunity to grow? Service is just a mislead here. The North team, is a JOKE. Bunch of people who cares of only their schedule and move on requests to others. Can't handle anything on their own. Overall, the company is filled with lost, deluded and loser employees