Not a great job but good entry level job to get started - Customer Service Representative DraftKings Employee Review

2.0
Feb 19, 2025
Recommend
CEO approval
Business outlook

Pros

-Hybrid work - Nice office in Boston

Cons

A plethora of cons within this department: - no room for career growth -heavy micromanagement - lack of leadership with department leads and heads

Explore other reviews about DraftKings

5.0
May 7, 2026
Recommend
CEO approval
Business outlook

Pros

Great culture and office perks. The people are really nice as well.

Cons

The work was not very interesting and expectations are very high.

2.0
May 28, 2026
Recommend
CEO approval
Business outlook

Pros

The pros about this place is that if you want a quiet area to work when you do work there out of 3 days out of the week that they have you work there. At least that's what it was when I worked there I don't know if they've changed it. Then you work 2 days at home. It's very quiet. Most the time there is nobody there. They will train you and help you but you will eventually have to be able to do it on your own.

Cons

If you switch over to departments don't depend on the company keeping you. If you mess up. The company was literally going through a buyout with the lottery company when I was working there and everything was crashing. So I got let go because there were a lot of errors and the system that they upgraded to was worse than the one that we worked on. So basically if anything happens with the systems just make sure that you know what you're doing and that you catch up on everything.

See reviews by: Helpful|Rating|Date|All