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      DraftKings

      Engaged employer

      DraftKings reviews

      Current Employee - CX Associate DraftKings Employee Review

      4.0
      Jan 21, 2021
      Cx associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Just about everything. The work environment is awesome, co-workers are awesome. It is a very welcoming company and fun to work for as sports betting is rapidly evolving and changing daily.

      Cons

      Promotions are rare if you don't have a really good friend as a higher-up as it may be a national company but, it is still a small company mindset in that aspect. To go along with that raises are not a common thing unless you know somebody. Other than that the company is really cool and fun to work for. No complaints besides those!

      avatar
      DraftKings Response
      5y
      Thank you for your time at DraftKings. Our customer experience associates are the front-line support for our passionate customers, and we appreciate your work to provide them with world-class service. We are happy to read you enjoyed your time with us. DraftKings prides itself on having an entrepreneurial spirit, and we encourage all employees to carve out their career path. Our customer experience team has a track record of promoting employees to different areas of the business. We stress to our CX team members to talk with their manager and HR Business Partner about their career goals, and we’ll help support you in achieving them. Jason

      Explore other reviews about DraftKings

      5.0
      Jun 24, 2026
      Senior software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Great culture! Strong leadership and management

      Cons

      Not much to say about cons!

      2.0
      May 28, 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The pros about this place is that if you want a quiet area to work when you do work there out of 3 days out of the week that they have you work there. At least that's what it was when I worked there I don't know if they've changed it. Then you work 2 days at home. It's very quiet. Most the time there is nobody there. They will train you and help you but you will eventually have to be able to do it on your own.

      Cons

      If you switch over to departments don't depend on the company keeping you. If you mess up. The company was literally going through a buyout with the lottery company when I was working there and everything was crashing. So I got let go because there were a lot of errors and the system that they upgraded to was worse than the one that we worked on. So basically if anything happens with the systems just make sure that you know what you're doing and that you catch up on everything.

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