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      Doyle Collection

      Engaged employer

      Doyle Collection reviews

      Lovely environment - Front Desk Receptionist Doyle Collection Employee Review

      5.0
      Nov 29, 2022
      Front desk receptionist
      Recommend
      CEO approval
      Business outlook

      Pros

      I've worked at this company for 9 months and I am very glad for that. They teach me everything I know in hospitality in London, the team was extremely amazing, they have patience and don't judge for your mistakes. I just left to have more time to study. The FOM was very kind with our requests to be off, respecting our requests and very often giving us weekends and more than 3 days off a week.

      Cons

      For reception there is not service charge. If you do not do upsell you do not increase your salary.

      avatar
      Doyle Collection Response
      3y
      Thank you so much for your feedback! We appreciate you taking the time to log in and leave us a review. It is so lovely to read about your heart warming experience. Knowing that we have been able to help with your learning and development is a sentiment that really makes me Proud. I am also really humbled to read how the flexible pattern of your work left a really positive impact with you. I wish you the very best with your studies, and your professional career. The Doyle Collection

      Explore other reviews about Doyle Collection

      5.0
      Oct 5, 2025
      Current manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I really enjoy all the activities and festivities the do for employees from theme celebrations, ice cream trucks and children’s party for the employees children. Besides that the hotel has had many accolades and good atmosphere and it’s feels like everyone is like minded. Good benefits, close to metro and other perks are very nice.

      Cons

      Management can sometimes not be at the same channel and there are some miscommunication issues, some benefits could be better like hybrid schedules and complementary hotel stays. Lockers can be improved.

      1
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      Doyle Collection Response
      8mo
      Thank you for your comments, we appreciate your thoughts and feedback
      2.0
      Apr 30, 2026
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Some very nice old school full service perks - breakfast and lunch and dry cleaning, etc.

      Cons

      The turnover rate is extremely high, even for the hospitality industry. The main reason seems to be that the working environment is not pleasant or supportive. Management seems very brittle and not happy. It is never a happy or pleasant place to be. The physical location of the office was in a basement, no light, cold and damp.

      1
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      Doyle Collection Response
      1mo
      Thank you for your valuable feedback, we listen and take all feedback seriously. I would love to hear more details about your experience. Please email me on sharron_marsh@doylecollection.com to arrange a time.
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