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      Doyle Collection

      Engaged employer

      Doyle Collection reviews

      The Westbury Hotel - Anonymous employee Doyle Collection Employee Review

      3.0
      Nov 24, 2019
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      genuinely lovely, warm people in most of the departments.

      Cons

      Lack of preparation in the management team, lack of transparency in the management decisions, lack of reward in non-operational departments

      avatar
      Doyle Collection Response
      6y
      Thank you for your feedback. As a current team member, we appreciate you taking the time to leave to leave a review. We tend to agree with you and do believe that our teams are some of the loveliest, warmest people you would have the pleasure of working with. In terms of reward, we do try to ensure we offer a range of perks to appeal to our people working across vastly different roles. We are always looking for improvement though, so do share any great ideas with your HR Manager. I am sorry that you feel management aren't as prepared or transparent as you would expect. Again, we can't improve or change without feedback. so please do take the time to share your feedback with the senior team on site. The Doyle Collection

      Explore other reviews about Doyle Collection

      5.0
      Oct 5, 2025
      Current manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I really enjoy all the activities and festivities the do for employees from theme celebrations, ice cream trucks and children’s party for the employees children. Besides that the hotel has had many accolades and good atmosphere and it’s feels like everyone is like minded. Good benefits, close to metro and other perks are very nice.

      Cons

      Management can sometimes not be at the same channel and there are some miscommunication issues, some benefits could be better like hybrid schedules and complementary hotel stays. Lockers can be improved.

      1
      avatar
      Doyle Collection Response
      8mo
      Thank you for your comments, we appreciate your thoughts and feedback
      2.0
      Apr 30, 2026
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Some very nice old school full service perks - breakfast and lunch and dry cleaning, etc.

      Cons

      The turnover rate is extremely high, even for the hospitality industry. The main reason seems to be that the working environment is not pleasant or supportive. Management seems very brittle and not happy. It is never a happy or pleasant place to be. The physical location of the office was in a basement, no light, cold and damp.

      1
      avatar
      Doyle Collection Response
      1mo
      Thank you for your valuable feedback, we listen and take all feedback seriously. I would love to hear more details about your experience. Please email me on sharron_marsh@doylecollection.com to arrange a time.
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