Chaos - Store Manager Dollar Tree Employee Review

2.0
Oct 21, 2019
Recommend
CEO approval
Business outlook

Pros

Typically pays a bit more than its competitors No planograms No price changes Easy processes for paperwork and register

Cons

There are a lot of cons. The amount of freight that comes into the store is on a completely different level than you have ever experienced guaranteed. They will tell you its a lot stocking, but you will underestimate how much that is. It's completely common for boxes to be everywhere. Thousands of boxes piled on top of eachother in box mountains. Boxes on uboats on the sales floor. Seriously. Walk into a couple dollar trees nearby before you make a decision to get an idea of what I am talking about. Dollar tree orders automatically based on what they buy, upcoming ads and such. It's normal to receive thousands of an item you cannot even merchandise yet but have to find a spot to put it in. Dollar tree believes in having 4x the amount of product as sales for each item. For example. If you sell 30-50 snickers bars a week, you will receive 200 snickers bars nearly everyday. You have to find a place to merchandise these extra bars. Dollar tree burns through people faster than any company I've ever seen. It's normal to hire someone for a position, and get a day out of them before you hiring another person for the same position. Its very difficult to manage a dollar tree store. You're expected to have your freight completely out but its nearly impossible even at fully staffed. Combined with the walmart level of people that come through the door, you will end up being a cashier most of the day. 6 and 7 work days are expected by your supervisors if your store isn't perfect. Sunday is the only day you're generally allowed to take off but thats not a given. Shifts are 7am to 5pm 5 days a week and 12 to close time once a week. It's very normal to work passed 5pm. Since dollar trees burn through people, you will most likely take over a store that is months behind across multiple Categories and be expected to right the ship pretty much immediately. The freight never stops. So what ends up happening is the store manager works 7 days a week till they burnout and quit and the process repeats itself. The company pushes having a clean sales floor thats recovered/zoned, freight put out, and no long lines with good customer service, but pays most employees minimum wage and gives just enough hours to cover 1 cashier from open to close.

Explore other reviews about Dollar Tree

5.0
Mar 6, 2026
Recommend
CEO approval
Business outlook

Pros

Leadership that cares about their Associates. Opportunities to grow skills and knowledge via trainings and cross-team ventures. Employee Relation Groups that are important to a diverse workforce.

Cons

Pay is lacking for the experience gained. Annual performance review is not indicative of the work put it. Follow up on issues is not consistent. Some employees are disciplined for small infractions while others are provided zero repercussions for blatant failure to abide by the rules.

3.0
Jul 1, 2026
Recommend
CEO approval
Business outlook

Pros

Working at Dollar Tree provided valuable hands-on leadership experience across every aspect of retail operations. I strengthened my skills in inventory management, merchandising, freight planning, staffing, customer service, compliance, and operational execution. The fast-paced environment challenged me to think quickly, prioritize effectively, and develop my team while delivering results. The relationships I built with my associates and customers were by far the most rewarding part of the job.

Cons

The workload often exceeded the labor hours provided, making it challenging to consistently meet operational expectations. Store managers were frequently expected to handle multiple responsibilities while working with lean staffing levels. Facility and equipment issues sometimes took longer than expected to resolve, and support from upper management could be inconsistent. While the job offered valuable experience, maintaining work-life balance could be difficult during peak freight and seasonal periods.

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