Account Manager - Account Manager Discover Employee Review

3.0
Mar 26, 2024
Recommend
CEO approval
Business outlook

Pros

Great co-workers Free swag Semi-flexible working schedules Great benefits Very inclusive company culture

Cons

Call volumes are high and not enough support staff to make the calls not overwhelming. You’re treated like a number and not a person and all they only care about your performance and not why you may be performing badly They care more about their cardholders than their employees and if you get a bad survey and it is regarding a company policy not how you handled the call personally, they will not remove it because we are apparently responsible for how the cardholder perceives the situation and their feelings on it. Hard to move up into a non phone agent roll and no feedback is provided when asked why you were not given a promotion or there is none available other than “be in the right place at the right time” They are constantly making changes but most of the changes make jobs harder and cause more issues for phone agents but won’t do anything about it.

Explore other reviews about Discover

5.0
Jun 14, 2026
Recommend
CEO approval
Business outlook

Pros

great atmosphere. easy collaboration between colleagues

Cons

Was acquired and is a completely different corporation than it was 2 years ago.

5.0
Mar 28, 2026
Recommend
CEO approval
Business outlook

Pros

One of the most significant advantages of interning at Discover is the opportunity to work with massive, high-stakes financial datasets within a highly collaborative and mentorship-driven culture. Because the company manages millions of consumer accounts, you gain direct experience in how data-driven decisions impact risk management, credit modeling, and fraud detection in real time. The environment is known for being supportive of early-career professionals, offering structured learning paths and exposure to modern cloud-native infrastructures like AWS. Furthermore, the company’s strong focus on work-life balance and a clear pipeline for converting interns to full-time roles makes it an excellent "foot in the door" for anyone looking to build a career in fintech.

Cons

On the other hand, the primary drawback often stems from the inherent bureaucracy and heavy regulation of the banking industry, which can lead to slower project lifecycles and "red tape." You may find that a significant portion of your time is spent on repetitive data cleaning and maintaining legacy reporting systems rather than building the cutting-edge predictive models you might expect. Additionally, because Discover is a massive organization, your scope of work can sometimes feel siloed, making it difficult to see the end-to-end impact of your analysis across different departments. Finally, the current landscape of the industry means that internal shifts or large-scale corporate restructuring can occasionally lead to uncertainty regarding team directions or long-term project stability.

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