Discover personal loans watch out for the quality dept - Anonymous employee Discover Employee Review

2.0
Oct 29, 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The company wants to keep jobs in the US and tries to provide many benefits

Cons

Job is getting more technical and unrealistic. A robot is what they are looking for. Quality is horrendous. You will work yourself to the bone to earn incentive , then you will be stressed out to the max as you helplessly watch as quality takes it back from you with unrealistic opinions of what you meant to say on your calls. It's a major manipulation. The goals are hard to hit regularly and you are threatened with write ups or if your work from home they make you come back in if your stats are not perfect each month. It's sad because it was a fun positive company to work for and they are going the opposite direction from what made them successful in the first place.

Explore other reviews about Discover

5.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

5.0
Mar 28, 2026
Recommend
CEO approval
Business outlook

Pros

One of the most significant advantages of interning at Discover is the opportunity to work with massive, high-stakes financial datasets within a highly collaborative and mentorship-driven culture. Because the company manages millions of consumer accounts, you gain direct experience in how data-driven decisions impact risk management, credit modeling, and fraud detection in real time. The environment is known for being supportive of early-career professionals, offering structured learning paths and exposure to modern cloud-native infrastructures like AWS. Furthermore, the company’s strong focus on work-life balance and a clear pipeline for converting interns to full-time roles makes it an excellent "foot in the door" for anyone looking to build a career in fintech.

Cons

On the other hand, the primary drawback often stems from the inherent bureaucracy and heavy regulation of the banking industry, which can lead to slower project lifecycles and "red tape." You may find that a significant portion of your time is spent on repetitive data cleaning and maintaining legacy reporting systems rather than building the cutting-edge predictive models you might expect. Additionally, because Discover is a massive organization, your scope of work can sometimes feel siloed, making it difficult to see the end-to-end impact of your analysis across different departments. Finally, the current landscape of the industry means that internal shifts or large-scale corporate restructuring can occasionally lead to uncertainty regarding team directions or long-term project stability.

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