Lies All The Time - Senior Account Manager - Billing Assistance Discover Employee Review

2.0
Nov 8, 2023
Recommend
CEO approval
Business outlook

Pros

Decent benefits, some work/life balance

Cons

Not enough pay when you have to work holidays and weekends, and when you work third shift, you have to take calls for multiple departments without appropriate raises. Very inflexible scheduling, and they lie when they say you can change hours every 6 months. You get locked into 3rd shift, with no possibility of getting another shift.

Explore other reviews about Discover

5.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

5.0
Jul 7, 2026
Recommend
CEO approval
Business outlook

Pros

Its a great place to work. A little challenging with the recent changes. Tuition reimbursment, insurance paid time off. Yearly bonus.

Cons

Its collections the call flow process.

See reviews by: Helpful|Rating|Date|All