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      Back to Back Calls - Customer Service Representative Discover Employee Review

      3.0
      Jun 24, 2021
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Team leaders are super nice and helpful!

      Cons

      Phone calls are back to back and they don’t want you to go into after-call. You’re only on baby gate for a week and then it’s all calls and you’re still learning new material. Can be overwhelming.

      Explore other reviews about Discover

      5.0
      Jun 8, 2026
      Application engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      It was a great work-life balance company.

      Cons

      After the acquisition, everything changed; the company became toxic by Capital One

      4.0
      Jun 9, 2026
      International marketing manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - Work life balance - Benefits

      Cons

      Internally things are disorganized as Discover integrates into Capital One systems and processes.

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