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      Excellent people with a difficult mission - Customer Service Lead Discover Employee Review

      4.0
      May 9, 2019
      Customer service lead
      Recommend
      CEO approval
      Business outlook

      Pros

      A ton of effort is put towards ensuring the happiness of employees, the full spectrum of benefits are fantastic.

      Cons

      It is a call center and being as good as your are expected to be and as flexible as necessary to advance is quite challenging.

      Explore other reviews about Discover

      5.0
      Jun 18, 2026
      Principal cybersecurity analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

      Cons

      Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

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