Horrible Experience - Agent Discover Employee Review

1.0
Mar 1, 2019
Recommend
CEO approval
Business outlook

Pros

Benefits (401K), The company used to be a good place to work at but not anymore. Everything changed within the last year.

Cons

They only care about stats. I wasn't even able to go check my work because it will bring me down on stats while others went fast and got praised for it while making lots of mistakes. For example, once I got a defect because the agent that worked the case before me rushed and made a mistake, and then I was held accountable for not double checking the other's persons work. Of course I didn't have time to even check my own work! Also in the department that I was in, they treated us like little kids. Always made such a big deal about even taking a bathroom break. They lied to us, saying promotions were coming up while no one got promoted for another year. Horrible place to work at. They also forced the same people to work weekends and I was one of the agent so I always had to work the weekend and wasn't able to take off. There are lots of other cons but I believe this is enough to make anyone not want to work here.

Explore other reviews about Discover

5.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

5.0
Mar 28, 2026
Recommend
CEO approval
Business outlook

Pros

One of the most significant advantages of interning at Discover is the opportunity to work with massive, high-stakes financial datasets within a highly collaborative and mentorship-driven culture. Because the company manages millions of consumer accounts, you gain direct experience in how data-driven decisions impact risk management, credit modeling, and fraud detection in real time. The environment is known for being supportive of early-career professionals, offering structured learning paths and exposure to modern cloud-native infrastructures like AWS. Furthermore, the company’s strong focus on work-life balance and a clear pipeline for converting interns to full-time roles makes it an excellent "foot in the door" for anyone looking to build a career in fintech.

Cons

On the other hand, the primary drawback often stems from the inherent bureaucracy and heavy regulation of the banking industry, which can lead to slower project lifecycles and "red tape." You may find that a significant portion of your time is spent on repetitive data cleaning and maintaining legacy reporting systems rather than building the cutting-edge predictive models you might expect. Additionally, because Discover is a massive organization, your scope of work can sometimes feel siloed, making it difficult to see the end-to-end impact of your analysis across different departments. Finally, the current landscape of the industry means that internal shifts or large-scale corporate restructuring can occasionally lead to uncertainty regarding team directions or long-term project stability.

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