Great company to work for - Customer Service Representative Discover Employee Review

4.0
Jul 5, 2017
Recommend
CEO approval
Business outlook

Pros

The pay is very good and depending on the department you work for they try to make work fun. They take really good care of employees.

Cons

They don't work much with student schedules. It all depends on "the business need". Calls can be tough and incentive is based on the ratings customers give you and 5 random monthly calls that are graded.

Explore other reviews about Discover

5.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

It was a great work-life balance company.

Cons

After the acquisition, everything changed; the company became toxic by Capital One

3.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

Employee and customer centric organization

Cons

Acquired by Capital One Bank

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