Call Agent - Customer Service Agent Discover Employee Review

2.0
Mar 22, 2017
Recommend
CEO approval
Business outlook

Pros

I loved the discover enviroment at first. Very fun and upbeat, training was fantastic, they take a lot of pride in performance and reward well.

Cons

Went through a very tumultuous process where employees were 'weeded' out and laid off. Often employees are treated like just a body to fill a seat. If you are overqualified you will be suspected and not trusted. Training quality dropped significantly.

Explore other reviews about Discover

5.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

It was a great work-life balance company.

Cons

After the acquisition, everything changed; the company became toxic by Capital One

3.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

Employee and customer centric organization

Cons

Acquired by Capital One Bank

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