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      Diligent

      Engaged employer

      Diligent reviews

      A cult that Pips people not in the cult - ZERO integrity and Loyalty - Customer Transactions Specialist Diligent Employee Review

      1.0
      Aug 13, 2025
      Customer transactions specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      While you are there and in their plan they will shower you with fake love and care, while they need you.

      Cons

      The moment leadership makes mistakes or decides you are not cult worthy, they put you on official or unofficial pips and give you no support or chance for success. HR only cares about the company and not the employees. Though this did not impact me personally, I did have to go through this with 2 colleagues over the years and sworn to silence. I had to sit back and watch Diligent abuse and mistreat people because had I said anything to HR. I would have been next. If you need a filler job to get you to the next one, Pick Diligent, just don't get comfortable and don't unpack. Just do your 8, get your money and look for another job. No pay and perks are worth the end result. Scary to think of how many people this happens to because in the end, they make you sign away your rights to get a small little check.

      avatar
      Diligent Response
      10mo
      Thank you for taking the time to share your thoughts and experiences during your time at Diligent. We are deeply concerned to hear that you witnessed situations where colleagues may not have felt fairly treated or given opportunities to succeed. We understand how observations about leadership, HR’s role, and employee support can impact the workplace. While we cannot comment on individual circumstances, please know that we take performance management, employee support, and the respectful treatment of everyone very seriously. Our aim is to ensure that our processes are transparent, fair, and respectful for all involved. We recognize there is always room to improve how we handle difficult situations, and your feedback plays a vital role in helping us identify those opportunities. We encourage open feedback—whether shared directly or through confidential channels, so issues can be addressed early and constructively. If you have additional feedback or suggestions, we invite you to connect with us at HRConfidential@diligent.com.

      Explore other reviews about Diligent

      2.0
      Mar 11, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The product is market-leading, and the space is genuinely interesting. There's no shortage of smart, capable people at Diligent. A lot of talented managers exist within the org who could do more if given the room.

      Cons

      Direction changes constantly — sometimes it feels quarter over quarter. The result is widespread burnout and an inability to execute. Senior leaders rarely push back on the CEO, which means teams absorb every strategic shift without warning or context. HR leadership prioritizes serving the executive team over the broader employee population. The HR team is stretched thin and operates more like a compliance function than a culture or development partner. (Turnover within HR leadership has been notable.) Pay is below market. The equity program is opaque, poorly managed, and functions more as a retention mechanism than a genuine benefit (with no clear path to liquidity). There's a meaningful gap between what the company says it stands for—especially around employee experience—and what it actually delivers internally.

      11
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      Diligent Response
      2mo
      Thank you for taking the time to share such thoughtful feedback about your experience. We truly appreciate you recognizing the strengths of our product and the talent across our team, and we’re glad to hear the space feels interesting and compelling. We also recognize that as a company focused on governance, risk and compliance, that it’s critical to hold ourselves to the same high standards internally. Through our monthly pulse surveys, we listen to our team, learn and actively work to strengthen any areas of feedback from alignment to transparency, or accountability across our leadership teams. In fact, one of our OKRs is focused solely on ensuring we have an empowered and accountable team, which we rally around as an organization. We appreciate other sources of feedback like yours, as it is an important part of that effort. Our People team is committed to supporting an elevated employee experience and continuously improving how we listen, respond, and evolve. While we won’t always get everything right on the first try, we are highly focused on continuing to iterate and making meaningful progress to ensure our actions reflect our values. We encourage continued feedback and appreciate you sharing your perspective. If you’d like to provide any additional context, please feel free to reach out at: HRConfidential@diligent.com
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