Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Diligent

      Engaged employer

      Diligent reviews

      Heading towards worst - Customer Success Manager (CSM) Diligent Employee Review

      1.0
      Jan 2, 2025
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Good product in GRC space

      Cons

      Worst changes done recently to Customer Success roles Reviews are ignored Heading towards to breaking point

      avatar
      Diligent Response
      1y
      Thank you for sharing your thoughts. We regret to hear about your frustrations with recent changes to the Customer Success roles and work-life balance. Your feedback is important, and we are committed to improving in these areas. We would welcome the opportunity to connect directly and discuss how we can better support you and the team moving forward - please reach out to discuss in more detail at HRconfidential@diligent.com

      Explore other reviews about Diligent

      1.0
      Jun 26, 2026
      Business development representative (bdr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent pay, unlimited PTO and good benefits

      Cons

      Leadership will tell you want you want to hear to keep you focused on being a BDR instead of helping you get promoted. Majority of AE type roles are not posted internally and do a ton of external hiring instead of promotions.

      See reviews by: Helpful|Rating|Date|All
      Related searches: Diligent jobs | Diligent salaries | Diligent benefits | Diligent interviews
      Diligent reviewsDiligent Customer Success Manager (CSM) reviewsDiligent review