CSM experience dependent of the product you are involved with. - Customer Success Manager (CSM) Diligent Employee Review

Thank you for taking the time to share your feedback about your experience at Diligent. We are glad to hear that you had a positive onboarding experience and found the available tools to be supportive. To your concerns about the varying conditions of our acquired product solutions, we recognize that the integration of acquired companies can be challenging, and we are working to streamline processes, technologies, and tools to ensure a consistent and supportive experience for our CSMs. We are also investing in product innovation to ensure a best-in-class customer service function. Regarding your feedback on employee wellness and work-life balance, we recognize that these are crucial aspects of employee satisfaction, and we continue to work hard to strike a balance between delivering best-in-class service for our clients and supporting a sustainable balance for everyone on our team. We are committed to retaining our talented employees by providing them with opportunities for growth, development, and recognition. We believe that a strong and engaged workforce is critical to our success. Thank you again for your feedback. We value your contributions and look forward to continuing to make Diligent a great place to work for our team. - Avigail Dadone, Chief People Officer