Good entry into SaaS - Sales Development Representative (SDR) Diligent Employee Review

2.0
Jun 2, 2023
Recommend
CEO approval
Business outlook

Pros

Good training program, nice office

Cons

Toxic environment, corporate culture doesn’t foster collaboration, inept leadership

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Diligent Response
2y
Thank you for leaving your review. We’re glad to hear that you found our training program valuable and that you’re enjoying our beautiful Vancouver office. To your comments on work culture, we’re very sorry to hear that this has been your experience. It is not aligned with the inclusive and supportive work environment we want to create for all of our team members. As a company, we’re continuously evaluating our current processes and working to learn and evolve. One way we’re striving to do this is by promoting accountability and transparency through programs like our internal goal-setting process for the entire organization, as well as our monthly town halls and Q&A sessions. In addition, we take the development of our leaders very seriously and have important review processes like performance evaluations and 360 reviews to help foster transparent and honest feedback on all of our people managers and leaders. We take your feedback seriously and would appreciate getting more context around your comments. If you’d feel comfortable, please share more details of your experience through our confidential HR email, HRconfidential@diligent.com. Thank you for sharing your thoughts and for your hard work at Diligent. - Avigail Dadone, Chief People Officer

Explore other reviews about Diligent

2.0
Mar 11, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The product is market-leading, and the space is genuinely interesting. There's no shortage of smart, capable people at Diligent. A lot of talented managers exist within the org who could do more if given the room.

Cons

Direction changes constantly — sometimes it feels quarter over quarter. The result is widespread burnout and an inability to execute. Senior leaders rarely push back on the CEO, which means teams absorb every strategic shift without warning or context. HR leadership prioritizes serving the executive team over the broader employee population. The HR team is stretched thin and operates more like a compliance function than a culture or development partner. (Turnover within HR leadership has been notable.) Pay is below market. The equity program is opaque, poorly managed, and functions more as a retention mechanism than a genuine benefit (with no clear path to liquidity). There's a meaningful gap between what the company says it stands for—especially around employee experience—and what it actually delivers internally.

11
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Diligent Response
3mo
Thank you for taking the time to share such thoughtful feedback about your experience. We truly appreciate you recognizing the strengths of our product and the talent across our team, and we’re glad to hear the space feels interesting and compelling. We also recognize that as a company focused on governance, risk and compliance, that it’s critical to hold ourselves to the same high standards internally. Through our monthly pulse surveys, we listen to our team, learn and actively work to strengthen any areas of feedback from alignment to transparency, or accountability across our leadership teams. In fact, one of our OKRs is focused solely on ensuring we have an empowered and accountable team, which we rally around as an organization. We appreciate other sources of feedback like yours, as it is an important part of that effort. Our People team is committed to supporting an elevated employee experience and continuously improving how we listen, respond, and evolve. While we won’t always get everything right on the first try, we are highly focused on continuing to iterate and making meaningful progress to ensure our actions reflect our values. We encourage continued feedback and appreciate you sharing your perspective. If you’d like to provide any additional context, please feel free to reach out at: HRConfidential@diligent.com
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