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      Diligent

      Engaged employer

      Diligent reviews

      Growing Company with Growing Challenges - Customer Success Manager Diligent Employee Review

      4.0
      Aug 26, 2022
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - Wonderful colleagues - Blessed to work under some great managers and leaders - Recognition and opportunities to be promoted or change roles if performance justify - Good benefits and initiatives (e.g. insurance coverage, recharge week, meeting-free Wednesdays) - Decent employee benefits. It will be great if there are more parental initiative and benefits.

      Cons

      - With the rapid growth and acquisitions, comes with the constant evolution of processes, integration and lack of clarity at times. On a positive notes, there's no lack of challenges and everyone are ready to collaborate. - Certain region/locations can be better equipped and supported - Employees may not be invested as there's no shares allocation or purchase scheme. - As a global company, there'll be meetings that aren't timezone friendly.

      avatar
      Diligent Response
      3y
      We really appreciate you taking the time to share your thoughts and thank you for your more than five years of service to Diligent! It’s true, our colleagues are some of the best around and it’s wonderful that you’ve been able to work with great managers and leaders. We’re also very pleased that you’re seeing all the opportunities internally to be promoted or change roles. This has been a big focus for us as we want to retain and nurture the careers of our amazing colleagues because they are the ones who will help us achieve our ambitious vision. We're able to accelerate that vision through acquisitions, but we hear you on clarity issue and we’re actively working to improve operational excellence across regions. We’ve recently brought in some new team members whose focus is to help build better infrastructure in our internal systems and make it easy to do business. And while they won’t be able to fix the time zone issue, hopefully you’re able to take advantage of our flexible work schedule and adjust your day when you have meetings outside of regular hours. Thank you again for your review and for being a part of our journey! - Avigail Dadone, Chief People Officer

      Explore other reviews about Diligent

      2.0
      Mar 11, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The product is market-leading, and the space is genuinely interesting. There's no shortage of smart, capable people at Diligent. A lot of talented managers exist within the org who could do more if given the room.

      Cons

      Direction changes constantly — sometimes it feels quarter over quarter. The result is widespread burnout and an inability to execute. Senior leaders rarely push back on the CEO, which means teams absorb every strategic shift without warning or context. HR leadership prioritizes serving the executive team over the broader employee population. The HR team is stretched thin and operates more like a compliance function than a culture or development partner. (Turnover within HR leadership has been notable.) Pay is below market. The equity program is opaque, poorly managed, and functions more as a retention mechanism than a genuine benefit (with no clear path to liquidity). There's a meaningful gap between what the company says it stands for—especially around employee experience—and what it actually delivers internally.

      11
      avatar
      Diligent Response
      2mo
      Thank you for taking the time to share such thoughtful feedback about your experience. We truly appreciate you recognizing the strengths of our product and the talent across our team, and we’re glad to hear the space feels interesting and compelling. We also recognize that as a company focused on governance, risk and compliance, that it’s critical to hold ourselves to the same high standards internally. Through our monthly pulse surveys, we listen to our team, learn and actively work to strengthen any areas of feedback from alignment to transparency, or accountability across our leadership teams. In fact, one of our OKRs is focused solely on ensuring we have an empowered and accountable team, which we rally around as an organization. We appreciate other sources of feedback like yours, as it is an important part of that effort. Our People team is committed to supporting an elevated employee experience and continuously improving how we listen, respond, and evolve. While we won’t always get everything right on the first try, we are highly focused on continuing to iterate and making meaningful progress to ensure our actions reflect our values. We encourage continued feedback and appreciate you sharing your perspective. If you’d like to provide any additional context, please feel free to reach out at: HRConfidential@diligent.com
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