Growing Company with Organizational Issues - Customer Transactions Specialist Diligent Employee Review

3.0
Nov 27, 2021
Recommend
CEO approval
Business outlook

Pros

It's a fast paced, growing software company with a young culture.

Cons

In it's effort to become the biggest company in the field, it acquires companies quickly and without fully integrating, there are always organizational issues and a general lack of knowing what is going on because policies and practices are always changing. There is a disconnect between leadership and the teams that actually do the work.

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Diligent Response
4y
Thank you for sharing. We certainly agree that Diligent is an exciting and dynamic place to be with incredibly talented team members by your side. We do hear your feedback and recognize how much change there has been, as we have continued to strategically expand and evolve our business to drive even greater impact for our clients. The amazing efforts of all our teams around the world who have continued to take head-on both the opportunities and the challenges of being part of a fast-paced, growing company are certainly not unnoticed. Throughout our integration efforts, we have also worked hard to minimize disruptions to our customers and teams internally. If you ever have specific feedback on how and where we can improve and better support you, please don’t be afraid to share it with your manager or leader, or anonymously at HRconfidential@diligent.com. Thank you for being a critical part of Diligent! - Avigail Dadone, Chief People Officer

Explore other reviews about Diligent

2.0
Mar 11, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The product is market-leading, and the space is genuinely interesting. There's no shortage of smart, capable people at Diligent. A lot of talented managers exist within the org who could do more if given the room.

Cons

Direction changes constantly — sometimes it feels quarter over quarter. The result is widespread burnout and an inability to execute. Senior leaders rarely push back on the CEO, which means teams absorb every strategic shift without warning or context. HR leadership prioritizes serving the executive team over the broader employee population. The HR team is stretched thin and operates more like a compliance function than a culture or development partner. (Turnover within HR leadership has been notable.) Pay is below market. The equity program is opaque, poorly managed, and functions more as a retention mechanism than a genuine benefit (with no clear path to liquidity). There's a meaningful gap between what the company says it stands for—especially around employee experience—and what it actually delivers internally.

11
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Diligent Response
2mo
Thank you for taking the time to share such thoughtful feedback about your experience. We truly appreciate you recognizing the strengths of our product and the talent across our team, and we’re glad to hear the space feels interesting and compelling. We also recognize that as a company focused on governance, risk and compliance, that it’s critical to hold ourselves to the same high standards internally. Through our monthly pulse surveys, we listen to our team, learn and actively work to strengthen any areas of feedback from alignment to transparency, or accountability across our leadership teams. In fact, one of our OKRs is focused solely on ensuring we have an empowered and accountable team, which we rally around as an organization. We appreciate other sources of feedback like yours, as it is an important part of that effort. Our People team is committed to supporting an elevated employee experience and continuously improving how we listen, respond, and evolve. While we won’t always get everything right on the first try, we are highly focused on continuing to iterate and making meaningful progress to ensure our actions reflect our values. We encourage continued feedback and appreciate you sharing your perspective. If you’d like to provide any additional context, please feel free to reach out at: HRConfidential@diligent.com
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