Very US focused company, growing pains don't stop - Customer Success Manager Diligent Employee Review

3.0
Feb 15, 2021
Recommend
CEO approval
Business outlook

Pros

- The people I worked with were phenomenal, the culture was just there at a peer level and they were the reason I wanted to come into work everyday and help out. - Received a good commission structure before it all changed towards end of 2020 - Travel (domestic and international) was a huge perk pre-COVID - WFH allowed and encouraged - Free fruit/pizza parties (and alcohol pre-2021) were good perks in the office

Cons

- Managerial transparency is rubbish. - Commission structure changed a few times, and was implemented late with earlier notice being needed - Recently went through a company wide restructure that focused more on the Americas, and severely impacted the APAC region --- Note the restructure was needed, however I believe this is currently still being rolled out as the base level of knowledge from 2020 isnt' there anymore, workload and stress has increased, transparency has decreased even more - not just from top levels, but even interdepartmental confusion - Career progression unfortunately is very stagnant, goalposts are continuously moved.

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Diligent Response
5y
Thank you very much for your thorough, insightful feedback – we hear and understand all of your comments. We’re proud to be a truly global company, and while our headquarters are located in the US, we have always been committed to investing in employees around the world and fostering flexibility. We miss the ability to see our global colleagues and person and look forward to returning to the ability to travel, hopefully sometime soon. That is a primary reason why several months ago we began making meaningful changes to support our long-term progress – including reorganizing our business units by geography to enable greater regional focus. Throughout our exciting growth in recent years, we have strived to be as transparent and communicative with our colleagues as possible – and we work hard to build open feedback loops for fresh ideas to make our company better. But we recognize we’re not always perfect, and as Diligent continues to achieve greater success, it’s imperative that we continuously improve and keep our ears open to the perspectives of our team. We’ve made progress and will keep pushing forward in this regard. With our growth, there is tremendous opportunity for colleagues to grow in their careers and take on various roles within the organization, and we are actively working on how to further formalize that. Thank you again for your thoughtful comments, and all the best. - Avigail Dadone, Chief People Officer

Explore other reviews about Diligent

2.0
Mar 11, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The product is market-leading, and the space is genuinely interesting. There's no shortage of smart, capable people at Diligent. A lot of talented managers exist within the org who could do more if given the room.

Cons

Direction changes constantly — sometimes it feels quarter over quarter. The result is widespread burnout and an inability to execute. Senior leaders rarely push back on the CEO, which means teams absorb every strategic shift without warning or context. HR leadership prioritizes serving the executive team over the broader employee population. The HR team is stretched thin and operates more like a compliance function than a culture or development partner. (Turnover within HR leadership has been notable.) Pay is below market. The equity program is opaque, poorly managed, and functions more as a retention mechanism than a genuine benefit (with no clear path to liquidity). There's a meaningful gap between what the company says it stands for—especially around employee experience—and what it actually delivers internally.

11
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Diligent Response
2mo
Thank you for taking the time to share such thoughtful feedback about your experience. We truly appreciate you recognizing the strengths of our product and the talent across our team, and we’re glad to hear the space feels interesting and compelling. We also recognize that as a company focused on governance, risk and compliance, that it’s critical to hold ourselves to the same high standards internally. Through our monthly pulse surveys, we listen to our team, learn and actively work to strengthen any areas of feedback from alignment to transparency, or accountability across our leadership teams. In fact, one of our OKRs is focused solely on ensuring we have an empowered and accountable team, which we rally around as an organization. We appreciate other sources of feedback like yours, as it is an important part of that effort. Our People team is committed to supporting an elevated employee experience and continuously improving how we listen, respond, and evolve. While we won’t always get everything right on the first try, we are highly focused on continuing to iterate and making meaningful progress to ensure our actions reflect our values. We encourage continued feedback and appreciate you sharing your perspective. If you’d like to provide any additional context, please feel free to reach out at: HRConfidential@diligent.com
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