Ambitious company with a focus on people, process and product - Director Diligent Employee Review

5.0
Apr 13, 2018
Recommend
CEO approval
Business outlook

Pros

Great companies are built off people, process and product. I know this has been said a million times (to the point where it's a cliche) but it doesn't make it any less true. Diligent puts a strong focus on their people with a structured onboarding program, ongoing coaching and continued employee development. The executive team knows what it takes to build a great software company (Diligent's CEO literally ran the SaaS practice at McKinsey) and they have a structured plan to help get the company there. Diligent is extremely numbers driven, so there's always a consistent focus on having quantifiable data to back up the rationale behind decisions which ultimately drives good processes. Finally, our product is by far the leader in the industry and our retention rate is higher than any company I've ever been at. We even have a higher product NPS score than Amazon which is crazy.

Cons

As Diligent scales globally it's going through some growing pains as we localize our business to different regions around the world. Recently there was unhappiness around total time for paternity leave, but after some discussions internally management actually re-did the policy and put us ahead of industry standards.

Explore other reviews about Diligent

2.0
Mar 11, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The product is market-leading, and the space is genuinely interesting. There's no shortage of smart, capable people at Diligent. A lot of talented managers exist within the org who could do more if given the room.

Cons

Direction changes constantly — sometimes it feels quarter over quarter. The result is widespread burnout and an inability to execute. Senior leaders rarely push back on the CEO, which means teams absorb every strategic shift without warning or context. HR leadership prioritizes serving the executive team over the broader employee population. The HR team is stretched thin and operates more like a compliance function than a culture or development partner. (Turnover within HR leadership has been notable.) Pay is below market. The equity program is opaque, poorly managed, and functions more as a retention mechanism than a genuine benefit (with no clear path to liquidity). There's a meaningful gap between what the company says it stands for—especially around employee experience—and what it actually delivers internally.

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Diligent Response
2mo
Thank you for taking the time to share such thoughtful feedback about your experience. We truly appreciate you recognizing the strengths of our product and the talent across our team, and we’re glad to hear the space feels interesting and compelling. We also recognize that as a company focused on governance, risk and compliance, that it’s critical to hold ourselves to the same high standards internally. Through our monthly pulse surveys, we listen to our team, learn and actively work to strengthen any areas of feedback from alignment to transparency, or accountability across our leadership teams. In fact, one of our OKRs is focused solely on ensuring we have an empowered and accountable team, which we rally around as an organization. We appreciate other sources of feedback like yours, as it is an important part of that effort. Our People team is committed to supporting an elevated employee experience and continuously improving how we listen, respond, and evolve. While we won’t always get everything right on the first try, we are highly focused on continuing to iterate and making meaningful progress to ensure our actions reflect our values. We encourage continued feedback and appreciate you sharing your perspective. If you’d like to provide any additional context, please feel free to reach out at: HRConfidential@diligent.com
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