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      Diligent

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      Diligent reviews

      OK Product Potential Hamstrung by Management Instability and Operational Chaos - Advisory and Consulting Manager Diligent Employee Review

      2.0
      Mar 27, 2026
      Advisory and consulting manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The Clients: Getting to work with high-impact accounts is rewarding and provides great resume-building experience. The Peer Group: There are some incredibly talented individual contributors in Professional Services who are doing the heavy lifting to keep the company afloat. Product Vision: The underlying technology has the potential to be market-leading if the execution and delivery actually matched the sales pitch.

      Cons

      Management Carousel: In three years, I reported to five different managers. This total lack of leadership continuity means zero career advocacy and zero institutional stability. You are often expected to "teach up" and onboard your own managers. Be careful with the job description. I was hired for Customer Success at a tech company but felt like I spent three years doing high-stress Project Management for a legacy consulting firm. Leadership: Experienced management that was openly disengaged. This lack of oversight led to the avoidable termination of new hires who were never given a proper onboarding plan. "Beta Testing" on Client Time: Products are frequently released without adequate QA or testing. The Professional Services team is used as a workaround department, forced to figure out product failures in real-time while on billable hours with frustrated clients. Hostile Sales Group: Sales operates in a vacuum not in partnership. If you identify scoping errors or technical inaccuracies, expect defensiveness and director-level escalations rather than collaboration. Eroding Culture: The removal of benefits like Recharge Week and the forced "back-to-office" mandates for originally remote hires have decimated morale and led to a mass exodus of veteran talent. This isn't like other "fun" tech companies.

      avatar
      Diligent Response
      2mo
      Thank you for taking the time to share such a detailed review. It’s clear you invested a lot in your role, and we appreciate the impact you had, especially in supporting high-profile clients, partnering with Professional Services colleagues, and contributing to the product vision. We’re sorry to hear about your experience with management turnover, shifting role expectations, gaps in onboarding and support, and the challenges in cross-team collaboration. Your feedback on leadership continuity, better support and recognition for Professional Services, and stronger alignment between Product, Sales, and Services is important. We are actively working to improve in these areas, including providing more structured and consistent onboarding, clarifying role expectations earlier and more transparently, and investing in better cross-functional communication and planning between teams. We’re also focused on supporting leaders through transitions so teams experience more stability and clearer direction. We take feedback like this seriously and use it to guide where we focus our efforts. If you’d like to share anything further, you’re welcome to reach out to us at HRConfidential@diligent.com. Thank you for your transparency.

      Explore other reviews about Diligent

      2.0
      Mar 11, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The product is market-leading, and the space is genuinely interesting. There's no shortage of smart, capable people at Diligent. A lot of talented managers exist within the org who could do more if given the room.

      Cons

      Direction changes constantly — sometimes it feels quarter over quarter. The result is widespread burnout and an inability to execute. Senior leaders rarely push back on the CEO, which means teams absorb every strategic shift without warning or context. HR leadership prioritizes serving the executive team over the broader employee population. The HR team is stretched thin and operates more like a compliance function than a culture or development partner. (Turnover within HR leadership has been notable.) Pay is below market. The equity program is opaque, poorly managed, and functions more as a retention mechanism than a genuine benefit (with no clear path to liquidity). There's a meaningful gap between what the company says it stands for—especially around employee experience—and what it actually delivers internally.

      11
      avatar
      Diligent Response
      2mo
      Thank you for taking the time to share such thoughtful feedback about your experience. We truly appreciate you recognizing the strengths of our product and the talent across our team, and we’re glad to hear the space feels interesting and compelling. We also recognize that as a company focused on governance, risk and compliance, that it’s critical to hold ourselves to the same high standards internally. Through our monthly pulse surveys, we listen to our team, learn and actively work to strengthen any areas of feedback from alignment to transparency, or accountability across our leadership teams. In fact, one of our OKRs is focused solely on ensuring we have an empowered and accountable team, which we rally around as an organization. We appreciate other sources of feedback like yours, as it is an important part of that effort. Our People team is committed to supporting an elevated employee experience and continuously improving how we listen, respond, and evolve. While we won’t always get everything right on the first try, we are highly focused on continuing to iterate and making meaningful progress to ensure our actions reflect our values. We encourage continued feedback and appreciate you sharing your perspective. If you’d like to provide any additional context, please feel free to reach out at: HRConfidential@diligent.com
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