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      Diligent

      Engaged employer

      Diligent reviews

      I've put this review off, but things are reaching a turning point. - Customer Support Diligent Employee Review

      2.0
      Oct 30, 2025
      Customer support
      Recommend
      CEO approval
      Business outlook

      Pros

      - Great colleagues - Perks and Benefits - Attempts to foster a positive corporate culture.

      Cons

      I've waited to write this review because it's been good to settle in and get a feel for the company as a whole without being hasty or giving undue comment. However sadly, for the first time since I started I'm now seriously starting to give consideration to looking elsewhere for work. To try and be constructive: - Support structure and changes - Essentially more work and less people to do it. People with years worth of experience and niche product knowledge are run ragged at the frontlines with no regard for their progression or wellbeing. - The ELT's lack of long term vision - Look at the reviews here - Buzzwords are embraced, structures are changed ad-hoc. Expectations to have broad and lacking general knowledge over all the products rather than the necessary expertise to competently support one product. - Because of the obsession with minimising the cost of people, hiring is fraught and often delayed resulting in decay of the team structure and the overall levels of knowledge available to the customer. Is that really 'Customer First'? - Possibly denial? Are we really an M&A venture company trying to pretend it has a soul? And to follow on from that: Overinvestment in acquisitions and underinvestment in hiring/people. - It doesn't generate confidence to show up at a company social event and note that you don't know many of the people because turnover has been so high.

      avatar
      Diligent Response
      6mo
      Thank you for taking the time to share your detailed feedback. We’re glad to hear you value your colleagues, the benefits, and the efforts to foster a positive culture. At the same time, we recognize the concerns you’ve raised regarding workload, support structures, hiring processes, and leadership alignment. We take this feedback seriously and understand how important it is to provide employees with the resources, guidance, and stability needed to perform their roles effectively while maintaining well-being. We’re actively focused on improving talent planning, team structures, and communication across all levels to ensure our employees feel supported and empowered. Your insights about the impact of turnover and workload on day-to-day operations are especially valuable. We will continue to evaluate our processes and investments to ensure they align with both operational realities and our commitment to putting people first. Thank you again for sharing your perspective -feedback like yours helps us identify opportunities for growth and improvement as we work to strengthen the employee experience.. If you ever have additional feedback or suggestions, feel free to connect with us at HRConfidential@diligent.com.

      Explore other reviews about Diligent

      2.0
      Mar 11, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The product is market-leading, and the space is genuinely interesting. There's no shortage of smart, capable people at Diligent. A lot of talented managers exist within the org who could do more if given the room.

      Cons

      Direction changes constantly — sometimes it feels quarter over quarter. The result is widespread burnout and an inability to execute. Senior leaders rarely push back on the CEO, which means teams absorb every strategic shift without warning or context. HR leadership prioritizes serving the executive team over the broader employee population. The HR team is stretched thin and operates more like a compliance function than a culture or development partner. (Turnover within HR leadership has been notable.) Pay is below market. The equity program is opaque, poorly managed, and functions more as a retention mechanism than a genuine benefit (with no clear path to liquidity). There's a meaningful gap between what the company says it stands for—especially around employee experience—and what it actually delivers internally.

      11
      avatar
      Diligent Response
      2mo
      Thank you for taking the time to share such thoughtful feedback about your experience. We truly appreciate you recognizing the strengths of our product and the talent across our team, and we’re glad to hear the space feels interesting and compelling. We also recognize that as a company focused on governance, risk and compliance, that it’s critical to hold ourselves to the same high standards internally. Through our monthly pulse surveys, we listen to our team, learn and actively work to strengthen any areas of feedback from alignment to transparency, or accountability across our leadership teams. In fact, one of our OKRs is focused solely on ensuring we have an empowered and accountable team, which we rally around as an organization. We appreciate other sources of feedback like yours, as it is an important part of that effort. Our People team is committed to supporting an elevated employee experience and continuously improving how we listen, respond, and evolve. While we won’t always get everything right on the first try, we are highly focused on continuing to iterate and making meaningful progress to ensure our actions reflect our values. We encourage continued feedback and appreciate you sharing your perspective. If you’d like to provide any additional context, please feel free to reach out at: HRConfidential@diligent.com
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