Pros
DRS brought me in with no prior experience and provided me with (paid) training and all equipment (Vehicle, Gas card, Phone, Tools) I needed to begin a career as a Field Satellite Technician. Everybody from the training facility I attended, to the corporate office, down to my local office was very friendly, supportive and patient throughout my training period and the duration of my employment.
Cons
-You have to sell product to make a decent paycheck, it was 10$/work order for new techs, 15$/work order for techs who have been employed for <1 year and I was told that at the end of this year it will be raised to 20$ per work order to meet your SHS (smart home services) metric, you HAVE to meet this goal to get payout for any of your other metrics. In other words, if you don't sell the required amount of product, the pay will not be worth the time you put in (they did not emphasize the importance of sales during training, nor did they provide any real sales training). -Work was slow for a couple months prior to me leaving the company and I was only scheduled 4 days per week, sometimes cut down to 3 days if there wasn't enough jobs to go around on any given day. -Lastly, you are at the mercy of the customer, They have far too much influence on your potential pay. If they don't listen when you educate them on their system and call dish for help, it's a troublecall against you (one of your payout metcis). You can do a great job on their install and do everything properly and still get all 1's (out of 9) on your 'Customer Satisfaction' survey (one of your payout metrics). They also dictate how long a job takes, difficult customers can make a 1 hour job take 4 hours which affects your 'Points per Hour' (one of your payout metrics). Not to mention you depend on them to buy product to meet your 'Smart Home Services' (one of your payout metrics).