Aug 31, 2015
Digital Reception Services Response
10yI do appreciate your input but find your posting a little hard to follow. What I do hear is that you didn't like the switch we made from Verizon to Sprint wireless service. Before we made the switch we tested the Sprint service in many of our more remote areas for about 4 weeks. The service wasn't perfect and had dead zones just as the Verizon service did; though not necessarily in the same areas. Our test did not show any real reduction in service throughout the state of Florida that we service and there were some strong benefits to make the switch. Sprint really wanted our business and was willing to upgrade all of our technician's company-provided smartphones to the Galaxy S5 at no cost to our technicians. The sound quality of the Sprint call was much clearer than Verizon. As before, we provide all our technicians with a 2GB data plan at no cost. I don't understand your point about us wanting to keep techs on a job longer. This would not benefit the company financially or make our technicians want to keep working for us if we did this intentionally. I'm not recommending this but I believe you can access all the websites we use to dispatch work orders and obtain customer signatures from a personal phone that you pay for. If you have Verizon service (or another service you pay for) on your personal phone you can use that instead of the smartphone we provide to you at no cost. We really believe that providing our technicians with Vans, fuel, tools, installation supplies, training, smartphones etc. at no cost is the right way to go about our business but if you feel the phone service is preventing you from being successful then you can try using your personal phone to see if that works.
